Behavioral Health Case Coordinator

Salem Hospital; Salem (MA); On-site; USD 64,042,000 - 72,437,000; Full time

Job summary

North Shore Medical Center, Inc. in Salem, MA is seeking a dedicated professional to support psychiatric triage clinicians with routine clinical and administrative functions, and to assist the director as needed.

The role involves coordinating patient referrals, obtaining insurance authorizations, researching community resources, and communicating with the central admissions team. A social work degree is preferred, with 1–2 years of relevant experience; strong communication and detail

Qualifications

• Associate's Degree in Social Work required or Bachelor's in Social Work preferred.
• Clinical or community resource experience preferred (1–2 years).
• Strong communication and interpersonal skills.

Responsibilities

• Supports the process of patient referrals and dispositions to several levels of care.
• Supports the insurance authorization and continued stay process by making initial contact and obtaining authorizations.
• Research available community resources at the request of the psychiatric triage clinicians.
• Communication with central admissions team via Microsoft teams.
• Performs other duties as assigned and complies with policies.

Skills

Attention to detail

Communication skills

Teamwork

Microsoft Office

Independent work

Education

Associate's Degree Social Work

Tools

Microsoft Office

Job description

North Shore Medical Center, Inc. in Salem, MA is seeking a dedicated professional to support psychiatric triage clinicians with routine clinical and administrative functions, and to assist the director as needed.

The role involves coordinating patient referrals, obtaining insurance authorizations, researching community resources, and communicating with the central admissions team. A social work degree is preferred, with 1–2 years of relevant experience; strong communication and detail