Behavioral Health Triage Counselor (Per Diem)

Jobtailor; Lawrence (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor seeks a patient intake coordinator in Lawrence, MA to triage referrals, manage bed capacity, and serve as the liaison with hospital partners. The role includes ASAM screenings, EMR referral tracking, and ensuring complete referral information.

You will communicate with callers and providers, coordinate bed placement, and maintain strong relationships with emergency departments and referral sources. This is a full-time on-site position.

Qualifications

• Associate's degree or equivalent; or 1+ years related experience.
• Bachelor's degree preferred.
• Ability to answer phones with clear English.
• Accurate data entry and reading documentation.
• Excellent communication and teamwork.
• Ability to multitask and adapt to changes.
• Influenza vaccination requirement.

Responsibilities

• Triage patient intake and transfer calls.
• Prioritize behavioral services bed capacity.
• Liaise with system referral partners.
• Provide supportive and informational communication with persons served.
• Ensure optimal intake and bed placement of patients.
• Manage referrals in the EMR and track status.
• Answer phone calls and provide initial phone assessment and screening.
• Ensure referral information is complete.
• Use multiple computer systems to place clients and monitor program bed capacity.
• Conduct ASAM screenings and provide referral information to individuals who do not meet admission requirements.
• Maintain relationships and communication with hospital emergency rooms and referring partners.
• Communicate programmatic updates and clinical procedural alerts.
• Access the administrator on call and escalate referral information when needed.
• Provide feedback to the Transfer Center Manager regarding shift performance.
• Coordinate information for methadone dosing and other medications before admission.
• Maintain denial and acceptance in accordance with regulatory guidelines.
• Perform other related duties as assigned.

Skills

Patient intake triage

Referral management

ASAM screening

Communication skills

EMR management

Multitasking

Education

Associate's degree or equivalent

Bachelor degree preferred

Tools

EMR Systems

Computer Systems

Job description

Jobtailor seeks a patient intake coordinator in Lawrence, MA to triage referrals, manage bed capacity, and serve as the liaison with hospital partners. The role includes ASAM screenings, EMR referral tracking, and ensuring complete referral information.

You will communicate with callers and providers, coordinate bed placement, and maintain strong relationships with emergency departments and referral sources. This is a full-time on-site position.