Case Management Associate

Salem Hospital; Salem (MA); On-site; USD 64,042,000 - 72,437,000; Full time

Job summary

North Shore Medical Center, Inc. in Salem, MA is seeking a dedicated professional to support psychiatric triage clinicians with routine clinical and administrative functions, and to assist the director as needed.

The role involves coordinating patient referrals, obtaining insurance authorizations, researching community resources, and communicating with the central admissions team. A social work degree is preferred, with 1–2 years of relevant experience; strong communication and detail

Qualifications

• Associate's Degree in Social Work required or Bachelor's in Social Work preferred.
• Clinical or community resource experience preferred (1–2 years).
• Strong communication and interpersonal skills.

Responsibilities

• Supports the process of patient referrals and dispositions to several levels of care.
• Supports the insurance authorization and continued stay process by making initial contact and obtaining authorizations.
• Research available community resources at the request of the psychiatric triage clinicians.
• Communication with central admissions team via Microsoft teams.
• Performs other duties as assigned and complies with policies.

Skills

Attention to detail

Communication skills

Teamwork

Microsoft Office

Independent work

Education

Associate's Degree Social Work

Tools

Microsoft Office

Job description

Site: North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Provides support to psychiatric triage clinicians with routine and regulatory clinical and administrative functions. Assist director as necessary.

Essential Functions

• Supports the process of patient referrals and dispositions to several levels of care. The referral process includes entering clinical information into the referral system and managing the communications regarding acceptance and bed offer or denial with facilities; referrals, telephone with pre-referral information and to establish a start of care date; initiating the patient care referral paperwork
• Supports the insurance authorization and continued stay process by making initial contact and obtaining insurance authorizations; submitting fax and online requests for continued stay authorization and monitors the decision from the payer.
• Research available community resources at the request of the psychiatric triage clinicians.
• Communication with central admissions team via Microsoft teams.
• Performs other duties as assigned
• Complies with all policies and standards

Does this position require Patient Care (indirect/direct)? Yes

Qualifications

Education

Associate's Degree Social Work required or Bachelor's Degree Social Work preferred

Can this role accept experience in lieu of a degree? Yes

Experience

Clinical and/or community resource experience 1-2 years preferred

Knowledge, Skills & Abilities

• Attention to detail.
• Computer proficiency required Microsoft office applications preferred with ability to learn new software.
• Highly developed communications and interpersonal skills, working with diverse population.
• Work independently, be self-directed and contribute as a member of a team.
• Anticipates challenges and develops and implements strategies for addressing them.
• High level of service delivery Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

3 Dove Ave

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$22.35 - $25.28/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.