Behavioral Health Care Navigator & Care Coordinator

ADP, Inc.; Marrero (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

ADP, Inc. in Marrero, LA is seeking a Behavioral Health Care Manager to coordinate care for patients with behavioral health needs, including mental health and substance use disorders.

The role involves collaborating with behavioral health providers, families, and community partners to develop, implement, and monitor individualized care plans. The successful candidate will conduct mental health assessments using PHQ-2/PHQ-9 and other approved tools, ensure regulatory compliance, and support

Qualifications

• Bachelor’s degree in social work, psychology, counseling, public health, human services, or related field.
• Minimum of three (3) years of experience in healthcare, behavioral health, care coordination, case management, or related patient services.
• Experience with mental health conditions, substance use disorders, and psychosocial barriers to care.
• Master’s degree preferred; experience in FQHC/integrated care or healthcare compliance programs is advantageous.

Responsibilities

• Coordinate care for patients with behavioral health needs and develop individualized care plans.
• Conduct mental health assessments using PHQ-2, PHQ-9, and approved screening tools.
• Ensure compliance with HIPAA and regulatory standards; maintain confidentiality.
• Track and report behavioral health quality measures and outcomes to leadership.
• Collaborate with hospitals, schools, and community agencies to facilitate transitions of care.
• Provide patient education and resources; follow up to reduce missed appointments.

Skills

Care coordination

Care planning

Screening tools

Suicide prevention

Crisis intervention

De-escalation

Patient engagement

Communication

Data analysis

EMR proficiency

MS Office

Cultural competence

Travel

Education

Bachelor's degree in social work/psychology/related

Master’s degree (preferred)

Tools

EMR systems

Healthcare software

Job description

ADP, Inc. in Marrero, LA is seeking a Behavioral Health Care Manager to coordinate care for patients with behavioral health needs, including mental health and substance use disorders.

The role involves collaborating with behavioral health providers, families, and community partners to develop, implement, and monitor individualized care plans. The successful candidate will conduct mental health assessments using PHQ-2/PHQ-9 and other approved tools, ensure regulatory compliance, and support