Behavioral Health Care Coordinator

Kids for the Future; Olathe (KS); On-site; USD 57,859,000 - 61,992,000; Full time

Job summary

Health Partnership Clinic in Kansas seeks a Behavioral Health Care Coordinator to schedule appointments, process referrals, and coordinate care with outside providers. You will verify patient information, explain financial responsibilities, and maintain thorough documentation in the electronic health record.

The role emphasizes confidentiality and professional patient communication. Ideal candidates will have strong organizational skills, experience in healthcare settings, and a commitment to

Qualifications

• Ability to establish effective working relationships with patients, healthcare providers, Behavioral Health staff, outside agencies, and community partners.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced healthcare environment.
• Ability to communicate effectively and respectfully with individuals from diverse backgrounds.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Commitment to improving access to healthcare and Behavioral Health services for patients.
• Proficiency with electronic health records and standard computer applications preferred.

Responsibilities

• Coordinate scheduling for Behavioral Health services, including new patient appointments, follow-up appointments, and individual and group therapy appointments.
• Receive and process Behavioral Health referrals from HPC providers and outside referral sources, ensuring referrals are appropriately documented and routed.
• Coordinate with outside behavioral health agencies and providers regarding referrals, appointments, treatment needs, and continuity of care.
• Obtain and coordinate medical records and other required clinical documentation for new Behavioral Health patients referred from outside organizations or providers.
• Verify patient demographics, insurance coverage, financial responsibility, and applicable copayments prior to scheduled services.
• Communicate financial responsibility and payment expectations to patients in accordance with HPC policies and procedures.
• Ensure patients complete required steps and meet established Behavioral Health program requirements prior to appointments.
• Communicate with patients regarding appointments, referrals, required documentation, and other steps necessary to access Behavioral Health services.
• Maintain accurate and timely documentation of referrals, scheduling, patient contacts, outside records, and other care coordination activities in the electronic health record.
• Maintain current information regarding community Behavioral Health, substance use disorder, and social service resources available to HPC patients.
• Maintain positive working relationships with outside referral agencies and community partners.
• Assist with monitoring department workflows and identifying opportunities to improve patient access, scheduling, referral management, and continuity of care.
• Participate in Behavioral Health, clinic, community partner, and other meetings and trainings as appropriate.
• Maintain strict confidentiality of patient information and comply with HIPAA and all applicable HPC policies and procedures.
• Represent Health Partnership Clinic professionally when communicating with patients, providers, referral partners, and community organizations.
• Perform other duties as assigned.
• Regular attendance and punctuality are essential requirements of this position.

Skills

Communication

Organizational skills

HIPAA knowledge

Multitasking

Customer service

Interpersonal skills

Documentation

Education

High School Diploma or GED

Tools

EHR systems

Job description

• Base Pay $20.34 / Hour
• Employee Type Full-Time Non-Exempt

Contact information

• Name Jarquise Stowers
• Email [e-mail]

Description

Duties and Responsibilities:

• Coordinate scheduling for Behavioral Health services, including new patient appointments, follow-up appointments, and individual and group therapy appointments.
• Receive and process Behavioral Health referrals from HPC providers and outside referral sources, ensuring referrals are appropriately documented and routed.
• Coordinate with outside behavioral health agencies and providers regarding referrals, appointments, treatment needs, and continuity of care.
• Obtain and coordinate medical records and other required clinical documentation for new Behavioral Health patients referred from outside organizations or providers.
• Verify patient demographics, insurance coverage, financial responsibility, and applicable copayments prior to scheduled services.
• Communicate financial responsibility and payment expectations to patients in accordance with HPC policies and procedures.
• Ensure patients complete required steps and meet established Behavioral Health program requirements prior to appointments.
• Communicate with patients regarding appointments, referrals, required documentation, and other steps necessary to access Behavioral Health services.
• Maintain accurate and timely documentation of referrals, scheduling, patient contacts, outside records, and other care coordination activities in the electronic health record.
• Maintain current information regarding community Behavioral Health, substance use disorder, and social service resources available to HPC patients.
• Maintain positive working relationships with outside referral agencies and community partners.
• Assist with monitoring department workflows and identifying opportunities to improve patient access, scheduling, referral management, and continuity of care.
• Participate in Behavioral Health, clinic, community partner, and other meetings and trainings as appropriate.
• Maintain strict confidentiality of patient information and comply with HIPAA and all applicable HPC policies and procedures.
• Represent Health Partnership Clinic professionally when communicating with patients, providers, referral partners, and community organizations.
• Perform other duties as assigned.
• Regular attendance and punctuality are essential requirements of this position.

EOE

Requirements

Qualifications:

• Ability to establish effective working relationships with patients, healthcare providers, Behavioral Health staff, outside agencies, and community partners.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced healthcare environment.
• Ability to communicate effectively and respectfully with individuals from diverse backgrounds.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Commitment to improving access to healthcare and Behavioral Health services for patients.
• Proficiency with electronic health records and standard computer applications preferred.

Education and Experience:

• High School Diploma or GED is required.
• Experience in Behavioral Health preferred.
• Experience working in a community health center setting preferred.

Typical Physical Demands:

• Prolonged sitting or standing may be required.
• Ability to lift up to 25 pounds; occasionally up to 60 pounds.
• Physical movements and the degree of mobility, manual dexterity, and hand-eye coordination normally associated with work in a clinical office environment may be required.
• Work under stressful conditions and irregular hours may occasionally be required.
• Frequent exposure to communicable diseases, body fluids, medicinal preparations, radiation, and other conditions common to a clinical healthcare environment may routinely be encountered.

Summary

The Behavioral Health Care Coordinator supports the efficient operation and coordination of Health Partnership Clinic’s Behavioral Health services. This position serves as an important point of contact for Behavioral Health patients, providers, and outside referral partners and is responsible for coordinating patient access, scheduling, referrals, insurance and financial verification, and continuity of care.

The Behavioral Health Care Coordinator works closely with the Behavioral Health team to ensure patients are scheduled appropriately, required information and documentation are obtained, and patients complete necessary steps before receiving services. The position requires strong organizational skills, attention to detail, excellent communication, cultural sensitivity, and the ability to manage multiple priorities in a fast-paced healthcare environment.