Behavioral Health Admissions Specialist

Bradford Health Services; Birmingham (AL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical Coverage

Retirement Benefits

Paid Time Off

Student Loan Repayment

Dental Insurance

Job summary

Bradford Health Services in Birmingham, AL, seeks an ECS Representative to handle inquiries from hospitals and clinics and to facilitate admissions to Bradford Health Services facilities.

The role requires strong communication, customer service experience, and knowledge of behavioral health. You will document information, coordinate with care teams, and ensure accurate records in the EHR while maintaining confidentiality.

Qualifications

• High School Diploma or GED, college helpful
• Knowledge of chemical dependency desired
• Two years' experience in admissions/customer service desired
• Must be able to interact with the professional community
• Excellent spoken and written communication skills
• Must have reliable transportation
• Must be self-motivated
• Must be able to see at 20/40 corrected in each eye and hear (hearing aid accepted)
• Must have a valid state driver’s license and a safe driving record
• Must be emotionally and physically capable of functioning under stressful situations
• Must be able to work in a cooperative manner with co-workers, managers, clients, and prospective clients
• If recovering, two (2) years of continuous verifiable sobriety

Responsibilities

• Answer incoming calls, faxes, and emails from referring facilities
• Conduct initial telephone screening to determine behavioral health needs and level of care
• Gather demographic, insurance, medical, psychiatric, and substance use information
• Explain available behavioral health programs and admission processes
• Verify insurance eligibility and obtain financial arrangements
• Coordinate admission with Bradford Health Services facilities
• Schedule assessments, intake appointments, and admissions
• Collaborate with case managers and community referral sources to ensure continuity of care
• Track referrals, admissions, and follow-up activities
• Maintain accurate and confidential patient records in the EHR
• Ensure HIPAA compliance and regulatory standards

Skills

Strong communication

Active listening

Customer service

Conflict resolution

Behavioral health knowledge

Crisis assessment

Documentation/EHR

Organization

Empathy & confidentiality

Education

High School Diploma or GED

Job description

Bradford Health Services in Birmingham, AL, seeks an ECS Representative to handle inquiries from hospitals and clinics and to facilitate admissions to Bradford Health Services facilities.

The role requires strong communication, customer service experience, and knowledge of behavioral health. You will document information, coordinate with care teams, and ensure accurate records in the EHR while maintaining confidentiality.