ECS Representative

Bradford Health Services; United States; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Domestic partner coverage

Mental health support

Employee assistance program

Student loan repayment

401(k) plan

Generous PTO

Pet insurance

Home and auto insurance

Telehealth options

Job summary

Bradford Health Services seeks an ECS Representative to handle inquiries from hospitals, detox centers, psychiatrists, and physicians’ offices, documenting and coordinating admissions to our facilities.

The role requires strong communication, background in admissions/customer service, and the ability to manage multiple tasks while maintaining confidentiality in a high-stress environment.

Qualifications

• High School Diploma or GED required; college helpful.
• Knowledge of chemical dependency desired.
• Two years' experience in admissions/customer service desired.
• Must interact well with professional community.
• Excellent spoken and written communication skills.
• Must have reliable transportation.
• Must have a valid state driver’s license and safe driving record.

Responsibilities

• Answer calls, faxes, and emails from referring hospitals and physicians' offices.
• Conduct initial telephone screening for behavioral health needs.
• Gather demographic, insurance, medical, psychiatric, and substance use information.
• Explain programs and admission process.
• Verify insurance eligibility and arrange payment.
• Coordinate admission with Bradford Health Services facilities.
• Schedule assessments, intake appointments, and admissions.
• Collaborate with case managers, social workers, and referral sources to ensure continuity of care.
• Track referrals, admissions, and follow-up activities.
• Maintain confidential patient records in the EHR system.
• Ensure HIPAA compliance and regulatory standards.

Skills

Strong communication

Active listening

Customer service

Conflict resolution

Behavioral health knowledge

Crisis assessment

EHR proficiency

Organization

Multitasking

Attention to detail

Empathy

Confidentiality

Education

High School Diploma or GED

Tools

EHR system

Job description

Bradford Health Services provides addiction treatment programs, resources, and community for every aspect of recovery. Through our premier drug and alcohol rehab facilities across the Southeast, we provide affordable, evidence-based addiction treatment with proven outcomes at every level of care. We’re guided by unity and dedicated to meeting and treating every patient right where they are.

We are seeking an ECS Representative to add to our dynamic team. ECS Representatives are responsible for answering calls and inquiries from referring hospitals, standalone detox centers, acute psychiatric hospitals, and physicians' offices while appropriately documenting inquiries and facilitating admissions to Bradford Health Services facilities.

Responsibilities

• Answer incoming calls, faxes, and emails from referring hospitals, standalone detox centers, acute psychiatric hospitals, and physicians' offices
• Conduct initial telephone screening to determine individual’s behavioral health needs and level of care
• Gather demographic, insurance, medical, psychiatric, and substance use information
• Explain available behavioral health programs, services, and the admission process
• Verify insurance eligibility and obtain financial arrangements
• Coordinate admission with Bradford Health Services facilities
• Schedule assessments, intake appointments, and admissions
• Collaborate with case managers, social workers, and community referral sources to facilitate continuity of care
• Track referrals, admissions, and follow up activities to ensure timely placement and communication
• Maintain accurate and confidential patient records in electric health record system
• Ensure compliance with HIPPA, organizational policies, and regulatory standards

Qualifications

• High School Diploma or GED, college helpful
• Knowledge of chemical dependency desired
• Knowledge of and two years' experience in admissions/customer service desired
• Must be able to interact with the professional community
• Excellent spoken and written communication skills
• Must have reliable transportation
• Must be self-motivated
• Must be able to see at 20/40 corrected in each eye and hear (hearing aid accepted)
• Must have a valid state driver’s license and a safe driving record
• Must be emotionally and physically capable of functioning under stressful situations
• Regular attendance
• Must be able to work in a cooperative manner with co-workers, managers, clients, and prospective clients
• Other duties as assigned
• If recovering, two (2) years of continuous verifiable sobriety

Key skills

• Strong communication and active listening
• Customer service and conflict resolution
• Knowledge of behavioral health and substance use disorders
• Crisis assessment and de-escalation
• Documentation and EHR proficiency
• Organization, multitasking, and attention to detail
• Empathy, professionalism, and confidentiality

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well‑being.

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co‑pays, and enhanced prescription benefits.
• Expanded Coverage – Options for domestic partners and a wider network of in‑network providers.
• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
• Student Loan Repayment – Available for nurses and therapists.
• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
• Generous PTO – A robust paid time off policy to support work‑life balance.
• Voluntary Benefits for Part‑Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.