Behavioral Health Admissions & Intake Coordinator

The Phoenix Recovery Center; South Jordan (UT); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with employer match

PTO

Sick Days

Paid Holidays

Job summary

The Phoenix Recovery Center in South Jordan, Utah, is hiring a full-time Admissions & Intake Coordinator to join our team. This in-person role involves handling new inquiries, gathering information, insurance verification, and coordinating with clinical and residential teams.

Schedule is Monday–Friday, 9:00 AM–5:00 PM, with on-call shifts and incentives. Compensation ranges from $18–$20 per hour, plus individual and team bonuses and benefits including health insurance and 401(k).

Qualifications

• Experience in behavioral health/medical intake is preferred but not required.
• Comfortable on the phone and handling multiple inquiries.
• Able to move quickly while remaining compassionate.

Responsibilities

• Answer and respond to admissions inquiries.
• Speak with prospective clients and families.
• Complete intake screenings.
• Gather insurance information.
• Coordinate insurance verification.
• Follow up with prospective clients.
• Coordinate admission details with clinical teams.
• Document calls and admission activity in the system.
• Participate in rotating on-call schedule.

Skills

Phone communications

Organized

Multitasking

Compassionate communication

Job description

Location: South Jordan, UT

Department: Admissions

Job Type: Full-Time

Full-Time | Monday–Friday, 9:00 AM–5:00 PM

$18–$20/hour DOE + Individual Admission Bonuses + Team Bonuses + On-Call Pay

The Phoenix Recovery Center is hiring a full-time Admissions & Intake Coordinator to join our team in South Jordan.

This is a great fit for someone who is personable, organized, comfortable on the phone, and able to move quickly while still providing compassionate support to people seeking mental health and substance use treatment.

Behavioral health experience is helpful, but not required. We are willing to train the right person.

What you’ll do

• Answering and responding to new admission inquiries
• Speaking with prospective clients and families
• Completing intake screenings
• Gathering insurance and required admission information
• Coordinating insurance verification
• Following up consistently with prospective clients
• Coordinating admission details with our clinical, medical, and residential teams
• Documenting calls and admission activity in KIPU
• Participating in a rotating evening/weekend on-call schedule

Who we’re looking for

• Warm, confident, and professional on the phone
• Highly organized and dependable
• Comfortable managing multiple calls, follow-ups, and priorities
• Able to communicate compassionately with people in difficult situations
• Motivated and able to work with a sense of urgency
• Comfortable working independently and as part of a team

Experience in behavioral health, healthcare, medical offices, patient intake, insurance verification, admissions, scheduling, call centers, or customer service is preferred but not required.

Compensation

$18–$20/hour depending on experience

In addition to your hourly wage, this position has multiple opportunities to earn additional income:

• Individual bonuses for qualifying admissions
• Monthly team performance bonuses
• Additional pay for scheduled on-call weeks

Schedule

Monday–Friday | 9:00 AM–5:00 PM

This position also participates in a rotating evening/weekend on-call schedule with additional compensation.

Benefits

• Health, Dental & Vision Insurance — 75% employer-paid
• $50,000 Life Insurance
• 401(k) with employer match
• PTO
• Sick Days
• Paid Holidays

Location: South Jordan, Utah

Position: Full-Time, In-Person

If you’re compassionate, organized, good with people, and looking for an opportunity where your work directly helps people access treatment, we’d love to hear from you.