Behavioral Health Administrative Coordinator | Patient Experience

Pyramid Healthcare; Havertown (Delaware County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Tuition reimbursement

Paid time off

Life insurance

FSA

Job summary

Pyramid Healthcare in Havertown, PA is hiring an Administrative Office Coordinator to support the day-to-day operations of our outpatient behavioral health office. The role emphasizes front desk excellence, patient check-in/out, scheduling, and medical records management within a HIPAA-compliant environment.

The ideal candidate is organized, detail-oriented, and customer-focused, capable of coordinating multiple priorities while delivering a welcoming experience for patients and providers.

Qualifications

• High school diploma or equivalent required.
• Previous experience in an administrative, receptionist, or medical office setting preferred.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent customer service, communication, and interpersonal skills.
• Ability to establish and maintain professional working relationships with patients, providers, clinicians, and administrative staff.
• Demonstrated ability to prioritize competing responsibilities and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office applications; experience with electronic medical records (EMR) systems is preferred.
• Strong critical thinking, problem-solving, and decision-making skills.

Responsibilities

• Serve as the primary point of contact for patients, visitors, and vendors, providing professional and courteous front desk support.
• Answer, screen, and route incoming telephone calls while responding to inquiries in a timely and professional manner.
• Provide administrative support to psychiatric providers, clinicians, and office leadership.
• Coordinate patient check-in and check-out processes, prepare patient charts, and collect copayments.
• Schedule patient appointments and facilitate requests for medical records in accordance with organizational policies and HIPAA regulations.
• Maintain accurate patient and administrative documentation within the electronic medical record (EMR) system.
• Coordinate office equipment maintenance and communicate service needs with appropriate vendors.
• Monitor office supply inventory, place orders, and ensure adequate stock levels.
• Manage petty cash and prepare weekly bank deposits in accordance with established procedures.
• Perform additional administrative and operational duties to support the efficient functioning of the outpatient office.

Skills

Organizational skills

Customer service

Communication

Interpersonal skills

Attention to detail

Multitasking

Problem solving

Critical thinking

Education

High school diploma

Tools

Microsoft Office

EMR systems

Job description

Pyramid Healthcare in Havertown, PA is hiring an Administrative Office Coordinator to support the day-to-day operations of our outpatient behavioral health office. The role emphasizes front desk excellence, patient check-in/out, scheduling, and medical records management within a HIPAA-compliant environment.

The ideal candidate is organized, detail-oriented, and customer-focused, capable of coordinating multiple priorities while delivering a welcoming experience for patients and providers.