Behavioral Health Access Navigator

Bright Harbor Healthcare; Toms River (NJ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Full Benefits

12 Paid Holidays

Sick Days

Personal Days

Vacation Days

Medical/Dental/Vision

Company paid Life Insurance and Long‑T

403B Plan with Company Match

Training/Education opportunities

Public Loan Forgiveness

Tuition Discounts

Job summary

Bright Harbor Healthcare is seeking an Access Intake Specialist in Toms River, NJ. This full-time position handles client admission, referrals, and intake assessments, coordinating with the Access team to ensure proper placement and linkage to services.

Ideal candidates hold an Associate's Degree and are pursuing a Bachelor's in a health and human services field, with strong communication and computer skills. Eligible for full benefits and holiday time.

Qualifications

• Associate's Degree plus two years of experience
• Bachelor's Degree preferred
• Excellent communication and computer skills

Responsibilities

• Responds to incoming calls and inquiries from prospective clients, gathers referral information, and maintains accurate documentation in the EMR.
• Schedules initial client assessments (CIAP) and assists individuals with completing required applications and screenings.
• Facilitates warm handoffs to billing to initiate financial eligibility and insurance determination.
• Conducts brief mental health screenings and provides crisis intervention and referrals to PESS when clinically indicated.
• Triages referrals and coordinates intake, psychiatric evaluation, and substance use assessment appointments based on clinical acuity and urgency.
• Coordinates after-hours crisis coverage schedules, monitors documentation, tracks service utilization, and facilitates follow-up with appropriate staff.
• Conducts follow-up outreach to individuals who miss, cancel, or fail to reschedule appointments and coordinates follow-up with PESS.
• Participates in clinical and departmental meetings to support communication, collaboration, and continuity of care.
• Participates in agency Performance Improvement initiatives to enhance access to services, operational efficiency, and quality of care.
• Performs additional duties as assigned while maintaining compliance with agency policies, procedures, confidentiality, and documentation standards.

Skills

Communication skills

Computer skills

Education

Associate's Degree

Bachelor's Degree preferred

Tools

EMR

Job description

Bright Harbor Healthcare is seeking an Access Intake Specialist in Toms River, NJ. This full-time position handles client admission, referrals, and intake assessments, coordinating with the Access team to ensure proper placement and linkage to services.

Ideal candidates hold an Associate's Degree and are pursuing a Bachelor's in a health and human services field, with strong communication and computer skills. Eligible for full benefits and holiday time.