Behavioral Health Access Navigator

Bright Harbor; Toms River (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Full Benefits

12 Paid Holidays

Sick Days

Personal Days

Days Accrued Vacation

Medical/Dental/Vision

Company paid Life Insurance and Long-­

Job summary

Bright Harbor in Toms River, NJ is seeking an Access Intake Specialist to support client admissions and intake workflows. You will evaluate referrals, schedule assessments, and coordinate with clinical teams to ensure proper service placement.

The role requires an Associate's degree with two years’ experience; a Bachelor's degree is preferred. Strong communication and computer skills are essential, with opportunities for growth and comprehensive benefits.

Qualifications

• Associate's Degree plus two years of experience.
• Bachelor's Degree preferred.
• Excellent communication and computer skills.

Responsibilities

• Responds to incoming calls and inquiries from prospective clients, gathers referral information, and maintains accurate documentation in the EMR.
• Schedules initial client assessments (CIAP) and assists individuals with completing required applications and screenings.
• Facilitates warm handoffs to billing to initiate financial eligibility and insurance determination.
• Conducts brief mental health screenings and provides crisis intervention and referrals to PESS when clinically indicated.
• Triages referrals and coordinates intake, psychiatric evaluation, and substance use assessment appointments based on clinical acuity and urgency.
• Coordinates after-hours crisis coverage schedules, monitors documentation, tracks service utilization, and facilitates follow-up with appropriate staff.
• Conducts follow-up outreach to individuals who miss, cancel, or fail to reschedule appointments and coordinates follow-up with PESS.
• Participates in clinical and departmental meetings to support communication, collaboration, and continuity of care.
• Participates in agency Performance Improvement initiatives to enhance access to services, operational efficiency, and quality of care.
• Performs additional duties as assigned while maintaining compliance with agency policies, procedures, confidentiality, and documentation standards.

Skills

Excellent communication

Computer skills

Education

Associate's Degree

Bachelor's Degree preferred

Job description

Bright Harbor in Toms River, NJ is seeking an Access Intake Specialist to support client admissions and intake workflows. You will evaluate referrals, schedule assessments, and coordinate with clinical teams to ensure proper service placement.

The role requires an Associate's degree with two years’ experience; a Bachelor's degree is preferred. Strong communication and computer skills are essential, with opportunities for growth and comprehensive benefits.