Behavior Health Navigator

ADP, Inc.; Avondale (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

ADP, Inc. is seeking a Behavioral Health Navigator to provide administrative support to the Behavioral Health Provider team, school-based services, and patients.

The role involves data input into the EMR system, medication management coordination, and strong behavioral health communication. The Navigator will work closely with the Behavioral Health Director and Coordinator, manage scheduling, support patient access to behavioral health/psychiatry services, and participate in quality improvement

Qualifications

• Bachelor’s degree in social sciences or related field from an accredited four-year college or university.
• 3+ years of job‑related experience, preferably in an outpatient clinic environment with administrative support responsibilities.

Responsibilities

• Manage referral caseload and scheduling for Behavioral Health appointments.
• Assist patients in accessing behavioral health and psychiatry services, coordinating transportation and medications.
• Coordinate continuity between Behavioral Health Providers and Primary Care Providers.
• Provide psycho-educational information to students and staff.
• Improve scheduling by addressing no-shows and cancellations.
• Utilize reports to analyze scheduling patterns and optimize appointments.
• Participate in team meetings and quality improvement initiatives.
• Maintain HIPAA confidentiality and assist with outreach.

Skills

Interpersonal skills

Behavioral health concepts

Adolescent collaboration

Verbal communication

Written communication

Organizational skills

Critical thinking

Team collaboration

Education

Bachelor’s degree in social sciences

3+ years relevant experience

Tools

EMR System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Behavior Health Navigator

GENERAL SUMMARY OF DUTIES: The Behavioral Health Navigator will be responsible for administrative support to the Behavioral Health Provider team, School-based services, and patients; collect and input patient data into EMR System; performs medication management coordination. The role requires proficient verbal and written skills regarding behavioral health language. The Behavioral Health Navigator works closely with the Behavioral Health Director and Behavioral Health Coordinator.

SUPERVISION EXERCISED: None

ESSENTIAL FUNCTIONS:

• Manage referral caseload assignments by completing the schedule queue for Behavioral Health appointments.
• Support patients both in person and by phone to facilitate access to behavioral health and psychiatry services, coordinating transportation, medication requests, and addressing gaps in care.
• Coordinate continuity between Behavioral Health Providers and Primary Care Providers.
• Provide Psych-educational information to both clinical & school-based students and staff.
• Enhance the system for identifying and addressing patient no-shows and cancellations to reduce gaps in scheduling.
• Utilize the no‑show and cancellation report to analyze scheduling patterns and optimize appointment allocations.
• Participate in team meetings as scheduled.
• Participate in quality improvement initiatives and provide feedback to behavioral health professionals.
• Attend designated meetings to provide on-going progress in behavioral health department.
• Assist Community Health Worker with outreach efforts.
• Maintain confidentiality and comply with HIPAA.
• All other duties as assigned.

QUALIFICATIONS:

• Ability to interact with patients that struggle with psychological challenges.
• Strong understanding of behavioral health concepts, and evidence-based practices
• Experience collaborating with school-aged adolescents in academic setting.
• Ability to effectively display verbal and written communication skills.
• Strong organizational and critical thinking skills
• Ability to work independently and as part of the behavioral health team.

EDUCATION/EXPERIENCE: bachelor’s in social sciences or related field from an accredited four-year college or university; or a minimum of three (3) years of job‑related experience, preferably in an out‑patient clinic environment with the responsibility of providing administrative support to the Director of Behavior Health.