Behavioral Health Admissions Navigator

Heywood Medical Group; Gardner (MA); On-site; USD 39,000 - 51,000; Part time

Job summary

Heywood Healthcare, based in Massachusetts, is seeking a Per Diem Behavioral Health Admissions Coordinator to screen referrals for inpatient units and coordinate timely admissions.

You will verify insurance, upload patient data to Point Click Care, and work with the BH team, ED, and medical departments to guide patients and families through admission paperwork while maintaining HIPAA privacy. Per diem schedule varies with coverage needs.

Qualifications

• Bachelor’s degree in a human services field preferred or equivalent lived experience navigating the behavioral health system for a loved one or themselves and who could serve as a Peer Support for patients when appropriate.
• At least 2 years of case management experience preferred.
• At least 2 years working in a behavioral health setting preferred.
• Familiarity with navigating Electronic Medical Records (EMR) system & Point Click Care platform preferred.
• Knowledgeable about the behavioral health system & local community resources.
• Comfortable with providing brief mental health support to patients over the phone.
• Ability to coordinate care for patients with behavioral health challenges.
• Knowledge of insurance verification processes & obtaining prior authorizations.
• Effective communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Understanding of HIPAA compliance & patient privacy laws.
• Familiarity with medical & mental health terminology & levels of care.

Responsibilities

• Screen referrals for patients awaiting placement to an inpatient psychiatric unit - identifying potential placement to Heywood inpatient behavioral health units.
• The BH Admissions Coordinator manages any crisis evaluation that is dispositioned for inpatient level of care to ensure timely placement occurs.
• Verify active insurance and request authorizations when required. Contact the financial counselor for patients accepted to Heywood inpatient behavioral health who have no active insurance.
• Responsible for uploading to Point Click Care any ER patients deemed an inpatient bed search who are being outsourced.
• Collaborate with the BH clinical team, Emergency Department, Medical Departments (when applicable) as well as provide patients/families/caregivers/HCP through admission paperwork.
• Maintain timely and accurate EMR documentation throughout the referral and admission process while adhering to all patient privacy and confidentiality requirements.
• Promote a culture of teamwork, accountability, and patient-centered care.
• Other duties as assigned.

Skills

HIPAA compliance

Effective communication

Organizational skills

Care coordination

Phone support

EMR knowledge

Education

Bachelor’s degree in human services

Tools

Point Click Care

Job description

Heywood Healthcare, based in Massachusetts, is seeking a Per Diem Behavioral Health Admissions Coordinator to screen referrals for inpatient units and coordinate timely admissions.

You will verify insurance, upload patient data to Point Click Care, and work with the BH team, ED, and medical departments to guide patients and families through admission paperwork while maintaining HIPAA privacy. Per diem schedule varies with coverage needs.