Behavior Coordinator — Patient Education & Care Coordination

David Raines Community Health Centers; Shreveport (LA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

11 paid holidays each year

paid time off

extended leave days

discounted services

loan repayment options

continuing education days

Job summary

David Raines Community Health Centers is seeking an Administrative Support professional to join our team in Shreveport, LA. The role focuses on patient services, scheduling, and maintaining records for multiple site locations.

You will handle calls, support administrative tasks, and ensure documentation and privacy compliance are met. A minimum of three years in patient/customer services and a high school diploma are required; an associate degree and BLS certification are preferred.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree in business or healthcare administration or related preferred.
• At least three years of patient/customer services experience.
• Strong communication and interpersonal skills.
• Experience in behavioral health preferred.

Responsibilities

• Receive inbound and outbound calls to/from patients regarding clinical care and services and healthcare related needs regarding scheduling appointments, follow-ups, referrals, etc.
• Serve as an Administrative Assistant in generating/completing memos, reports, forms, maintain providers’ calendars, ordering supplies and maintenance of the filing system, etc.
• Ensures all confidential personal health information and financial information is entered into computerized system with a high rate of accuracy.
• Maintain accurate, timely and secure documentation in compliance with regulatory standards.
• Complies with all federal and local laws in ensuring patient privacy and DRCHC policies and procedures.
• Performs additional duties as necessary.

Skills

Customer service

Communication skills

Behavioral health experience

Education

High School Diploma or equivalent

Associate’s degree in business or healthcare administration or related

BLS (American Heart Association)

Job description

David Raines Community Health Centers is seeking an Administrative Support professional to join our team in Shreveport, LA. The role focuses on patient services, scheduling, and maintaining records for multiple site locations.

You will handle calls, support administrative tasks, and ensure documentation and privacy compliance are met. A minimum of three years in patient/customer services and a high school diploma are required; an associate degree and BLS certification are preferred.