Beer & Wine Specialist — Service, Sales & Promotions

Kroger Co.; Bothell (WA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Healthcare options

Paid time off

Tuition reimbursement

Employee discounts

Career development

Job summary

The Kroger Co. in Bothell, WA is seeking an enthusiastic team member to deliver outstanding customer service in the adult beverage department. You will assist customers, share product knowledge, and help execute in-store promotions and displays.

Responsibilities include maintaining product freshness, labeling and stocking merchandise, and upholding safety and quality standards while contributing to a welcoming store atmosphere for customers.

Qualifications

• Must be 21 years of age.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to the customer.
• Second language: speaking, reading and/or writing.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Assist with execution of the adult beverage category display plans and special in-store promotions in consultation with the store management.
• Maintain familiarity with adult beverage product names, pronunciation, origin and definition of industry terms.
• Inform customers of Beer/Wine/Spirits specials.
• Recommend beer/wine/spirits items to customers to ensure they get the products they want and need.
• Adequately prepare, package, label and inventory merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Age 21+

Handle stress

Basic math

Wine & beer knowledge

Wine/beer industry trends

Second language

Job description

The Kroger Co. in Bothell, WA is seeking an enthusiastic team member to deliver outstanding customer service in the adult beverage department. You will assist customers, share product knowledge, and help execute in-store promotions and displays.

Responsibilities include maintaining product freshness, labeling and stocking merchandise, and upholding safety and quality standards while contributing to a welcoming store atmosphere for customers.