Beauty & Wellness Concierge & Makeover Expert

Walgreens Co.; Traverse City (MI); On-site; USD 22,000 - 29,000; Full time

Job summary

Walgreens in Traverse City, MI seeks a Beauty Consultant to maximize sales and brand awareness by delivering friendly, efficient, professional customer care and expert beauty guidance across brands.

You will conduct mini-makeovers, skincare consultations, and product demonstrations, helping customers find solutions and participating in events to promote owned brands and total Beauty, Wellness and Personal Care. A passion for beauty trends and strong communication are essential.

Qualifications

• High School Diploma/GED and at least one year in retail sales with a defined sales goal or experience proactively selling beauty products and providing customer care
• Knowledge of beauty products/brands to engage and meet customer needs
• Experience building and maintaining relationships within a team
• Basic PC/tablet skills
• Willingness to work flexible schedule including evenings, weekends and holidays
• Fluency in reading, writing and speaking English (except in Puerto Rico)

Responsibilities

• Engages customers by greeting them and offering assistance with products and services.
• Models and shares customer care best practices by proactively offering assistance and asking questions to identify needs.
• Greets, listens, and engages customers to identify needs and inform options.
• Provides expertise in product demonstrations and consultations using tools like Skin Hydrometer and tablet.
• Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care.
• Builds relationships with customers and provides authentic closure of interactions.
• Engages with omni-channel solutions to enhance customer engagement/experience.
• Locates products in other stores or online if unavailable in-store.
• Achieves or exceeds sales goals by assisting customers in purchases and modeling exceptional customer care.
• Reviews beauty business performance with store leadership and district partners.
• Focuses on upselling by showing sale items and complementary offerings.
• Uses testers and sampling to demonstrate product application.
• Ensures testers are stocked and department is clean and organized.
• Implements asset protection procedures to minimize loss.
• Processes sales for customers and employee purchases at the register.
• Participates in meetings about programs, promotions, and brand launches.
• Has working knowledge of store systems and equipment.
• Ensures compliance with state/local laws regarding regulated products.
• Maintains policies and respectful relationships with coworkers.
• Completes special assignments as assigned.
• Seeks self-development by monitoring performance and staying aware of beauty trends.
• Maintains knowledge of competition, new product launches, and industry trends.
• Attends training and completes e-learning modules as requested by Manager.
• Maintains professional appearance per guidelines and models behavior for others.

Skills

Customer care

Sales goals

Communication

Team relationships

PC/tablet skills

Flexible schedule

Fluent English

Education

High School Diploma/GED

Cosmetology or Esthetician license (preferred)

Job description

Walgreens in Traverse City, MI seeks a Beauty Consultant to maximize sales and brand awareness by delivering friendly, efficient, professional customer care and expert beauty guidance across brands.

You will conduct mini-makeovers, skincare consultations, and product demonstrations, helping customers find solutions and participating in events to promote owned brands and total Beauty, Wellness and Personal Care. A passion for beauty trends and strong communication are essential.