Beauty Store Leader & Coach - Elevate Service & Sales

Sephora USA, Inc.; Concord (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusive workplace culture

Job summary

Sephora USA, Inc. is hiring a Sales and Service Leader at our Concord, CA location. You will lead by example to inspire the team, drive client engagement, and exceed sales goals with expert product knowledge and personalized recommendations.

The role focuses on coaching, daily operations, and creating an inclusive, high-performing store culture where beauty is celebrated and customer experiences are outstanding.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast paced and dynamic environment.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead and inspire: Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance: Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
• Coach for growth: Provide ongoing feedback and development to elevate team performance
• Train and develop: Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations: Assist with inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamwork: Promote a culture of openness where everyone feels empowered
• Uphold Sephora standards: Follow company policies and help create a safe and enjoyable shopping experience

Skills

Leadership

Coaching

Sales skills

Client service

Communication

Team motivation

Job description

Sephora USA, Inc. is hiring a Sales and Service Leader at our Concord, CA location. You will lead by example to inspire the team, drive client engagement, and exceed sales goals with expert product knowledge and personalized recommendations.

The role focuses on coaching, daily operations, and creating an inclusive, high-performing store culture where beauty is celebrated and customer experiences are outstanding.