Sales & Service Leader: Inspire Teams, Elevate Clients

Sephora USA; Calabasas (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusive culture

Equal opportunity employer

Job summary

Sephora Calabasas is seeking a Sales and Service Leader to coach a high-performing team, elevate client experiences, and exceed store goals. You will lead by example, share product knowledge, and drive performance through personalized service.

In this full-time, on-site role, you’ll manage daily operations, support onboarding, uphold Sephora standards, and foster an inclusive environment where every associate can Belong to Something Beautiful.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast paced and dynamic environment.
• Quick learner with ability to absorb and share product knowledge and training.

Responsibilities

• Lead and inspire coach and empower team members to deliver exceptional client service and achieve sales goals.
• Drive performance and contribute to overall store success through client engagement, product knowledge, and personalized recommendations.
• Coach for growth by providing ongoing feedback and development to elevate team performance.
• Train and develop by onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
• Execute daily operations including inventory, visual merchandising, and store standards.
• Foster inclusivity and teamwork to promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards and follow company policies to create a safe and enjoyable shopping experience.

Skills

Leadership

Coaching

Sales skills

Client service

Communication

Job description

Sephora Calabasas is seeking a Sales and Service Leader to coach a high-performing team, elevate client experiences, and exceed store goals. You will lead by example, share product knowledge, and drive performance through personalized service.

In this full-time, on-site role, you’ll manage daily operations, support onboarding, uphold Sephora standards, and foster an inclusive environment where every associate can Belong to Something Beautiful.