Beauty Retail Training & Customer Experience Lead

Tisun Beauty; Charlotte (NC); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Tisun Beauty Supply is seeking a Training & Customer Experience Manager to design, implement, and manage company-wide training and service standards across multiple store locations. The role bridges HR, operations, and customer experience to foster knowledgeable, confident employees and outstanding shopper interactions.

The ideal candidate will build scalable programs, coach leaders, and ensure culturally aware service, driving consistency and excellence across the growing beauty retailer.

Formación

• Experience in retail training, employee development or customer experience.
• Proven ability to develop and deliver structured training programs.
• Strong knowledge of customer service standards and store operations.
• Experience coaching managers and frontline staff.
• Excellent communication, presentation and leadership skills.
• Ability to create professional training materials and procedures.

Responsabilidades

• Develop and implement a company-wide employee training program.
• Establish onboarding and new-hire training procedures.
• Create role-specific training guides for cashiers, sales associates, leads and managers.
• Develop materials on policies, customer service, product knowledge and operations.
• Coach managers and store leaders; ensure consistency across locations.
• Lead customer service standards and store-level experience evaluations.

Conocimientos

Leadership

Employee training

Customer experience

Coaching

Program development

HR collaboration

Communication

Presentation

Herramientas

HRIS

LMS

Descripción del empleo

Tisun Beauty Supply is seeking a Training & Customer Experience Manager to design, implement, and manage company-wide training and service standards across multiple store locations. The role bridges HR, operations, and customer experience to foster knowledgeable, confident employees and outstanding shopper interactions.

The ideal candidate will build scalable programs, coach leaders, and ensure culturally aware service, driving consistency and excellence across the growing beauty retailer.