Beauty Retail Team Leader: Elevate Service & Sales

Sephora USA, Inc; Pensacola (FL); On-site; USD 30,000 - 35,000; Full time

Job summary

Sephora Pensacola is seeking a Sales and Service Leader who loves beauty and leads by example. You will coach a team to deliver outstanding client service, exceed sales goals, and embody Sephora’s Belong to Something Beautiful culture.

In this full-time, hourly role, you’ll drive performance through client engagement, product knowledge, and personalized recommendations; you’ll train new hires, manage daily operations, and help create an inclusive, high-energy environment.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast paced and dynamic environment.
• Quick learner with ability to absorb and share product knowledge and training.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead and inspire: Coach and empower team members to deliver exceptional client service and achieve sales goals.
• Drive performance: Contribute to store success through client engagement, expert product knowledge, and personalized recommendations.
• Coach for growth: Provide ongoing feedback and development to elevate team performance.
• Train and develop: Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
• Execute daily operations: Assist with inventory, visual merchandising, and maintaining store standards.
• Foster inclusivity and teamwork: Help promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards: Follow company policies and help create a safe and enjoyable shopping experience.

Skills

Leadership

Sales coaching

Client service

Communication

Teamwork

Product knowledge

Quick learner

Job description

Sephora Pensacola is seeking a Sales and Service Leader who loves beauty and leads by example. You will coach a team to deliver outstanding client service, exceed sales goals, and embody Sephora’s Belong to Something Beautiful culture.

In this full-time, hourly role, you’ll drive performance through client engagement, product knowledge, and personalized recommendations; you’ll train new hires, manage daily operations, and help create an inclusive, high-energy environment.