Beauty Retail Sales Leader — Guest Experience Champion

Ulta; Woburn (MA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

Paid time off

Job summary

Ulta Beauty is seeking a Sales Manager in Massachusetts to lead a Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers team, driving sales, service, and store operations while upholding Ulta Beauty’s mission and values.

The role focuses on accountability for performance metrics, training, and creating an exceptional guest experience, with responsibilities including events, brand collaboration, and staff development.

Qualifications

• Bachelor’s degree is preferred.
• 2-3+ years of fast-paced, retail management, or other relevant work experience.
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team.

Responsibilities

• Promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability by identifying underperforming metrics and developing strategies that leverage company programs, tools, and resources through operational excellence to deliver top-line sales growth and improve business.
• Plan and execute in-store events that deliver an unrivaled guest experience, drive in-store and brand partner collaboration, and deliver on sales and payroll goals.
• Review, analyze and react to Ulta Beauty’s financial and operational reporting, including store visit and audit results, regularly and in a timely manner.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Maintain prompt, regular attendance as the SM and hold store associates accountable to the Ulta Beauty attendance policy.
• Build a highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work.
• Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals metrics for the store.

Skills

Leadership

Customer service

Communication

Team management

Adaptability

Multitasking

Education

Bachelor’s degree is preferred

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty is seeking a Sales Manager in Massachusetts to lead a Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers team, driving sales, service, and store operations while upholding Ulta Beauty’s mission and values.

The role focuses on accountability for performance metrics, training, and creating an exceptional guest experience, with responsibilities including events, brand collaboration, and staff development.