Beauty Retail Operations Leader

Ulta Beauty; Skokie (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Dental benefits

Vision benefits

Life insurance

Disability benefits

Job summary

Ulta Beauty is seeking a Merchandise Manager to lead a diverse team and drive top-line sales while overseeing store operations, forecasting, scheduling, and omni-channel activities.

You will develop talent, enforce standards, coach associates for guest-focused service, manage inventory, pricing updates, and compliance, and drive ongoing store improvements with a mindset of operational excellence.

Qualifications

• High school diploma is preferred.
• 1‑2+ years of fast‑paced, retail management, or other relevant work experience.
• Financial management: success with driving top‑line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team.

Responsibilities

• Promote a culture of accountability to meet or exceed the store’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni‑channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top‑line sales growth, and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload (e.g., omni‑channel, shipment, replenishment, markdowns, and price changes) on time, and within the payroll budget.
• Review, analyze, and react to Ulta Beauty’s financial and operational reporting, including store visit and audit results, regularly and in a timely manner.
• Leverage company programs, tools, and resources to drive improvements to meet Ulta Beauty’s goals for the store.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance as the MM and hold store associates accountable to the Ulta Beauty attendance policy.
• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to and enforce Ulta Beauty’s dress code.
• Use the company’s scheduling tool as directed to adjust schedules and manage attendance in‑the‑moment during manager‑on‑duty shifts to ensure accurate schedules and reporting.
• Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
• Ensure the execution of all operational focuses inclusive of shipment, replenishment, omni‑channel, price changes, and markdowns.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
• Execute day‑to‑day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
• Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
• Regularly communicate and provide feedback to field leadership on business trends and opportunities, events, operational challenges, merchandise needs, and competitive landscape for their store.

Skills

POS system

Microsoft Office

Apple devices

Communication skills

Team leadership

Education

High school diploma (preferred)

Job description

Ulta Beauty is seeking a Merchandise Manager to lead a diverse team and drive top-line sales while overseeing store operations, forecasting, scheduling, and omni-channel activities.

You will develop talent, enforce standards, coach associates for guest-focused service, manage inventory, pricing updates, and compliance, and drive ongoing store improvements with a mindset of operational excellence.