Beauty Retail Operations Lead

Ulta Beauty, Inc.; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

Ulta Beauty is seeking a Merchandise Manager to lead a team in store operations, driving top-line sales, inventory accuracy, and customer experience. The MM reports to the Operations Manager and guides Task Associates, ensuring smooth shipment, replenishment, omni-channel tasks, price changes, and markdowns.

You will focus on performance, people development, and process compliance, while modeling Ulta Beauty's values and delivering exceptional guest service.

Qualifications

• 1-2+ years of fast-paced, retail management, or other relevant work experience.
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team.

Responsibilities

• Promote a culture of accountability to meet or exceed the store’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top-line sales growth, and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload (e.g., omni-channel, shipment, replenishment, markdowns, and price changes) on time, and within the payroll budget.
• Review, analyze, and react to Ulta Beauty’s financial and operational reporting, including store visit and audit results, regularly and in a timely manner.
• Leverage company programs, tools, and resources to drive improvements to meet Ulta Beauty’s goals for the store.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance as the MM and hold store associates accountable to the Ulta Beauty attendance policy.

Skills

Written & verbal communication

Technology proficiency

Collaboration & teamwork

Organizational skills

Under pressure adaptability

Education

High school diploma is preferred

Job description

Ulta Beauty is seeking a Merchandise Manager to lead a team in store operations, driving top-line sales, inventory accuracy, and customer experience. The MM reports to the Operations Manager and guides Task Associates, ensuring smooth shipment, replenishment, omni-channel tasks, price changes, and markdowns.

You will focus on performance, people development, and process compliance, while modeling Ulta Beauty's values and delivering exceptional guest service.