Beauty Retail Leader: Inspire & Coach Teams

Sephora USA, Inc.; Boston (MA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing programs

Employee discounts

Job summary

Sephora USA, Inc. in Boston seeks a Sales and Service Leader to guide a diverse team in delivering outstanding client experiences and achieving sales goals. You’ll coach, train, and motivate staff, model Sephora’s service standards, and foster an inclusive, high-performing environment.

You’ll manage daily operations, partner with store leadership on inventory, merchandising, and customer engagement, while supporting peak scheduling and a client-first culture.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast paced and dynamic environment.
• Quick learner with ability to absorb and share product knowledge and training.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead and inspire: Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance: Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
• Coach for growth: Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance
• Train and develop: Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations: Assist with inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamwork: Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards: Follow company policies and help create a safe and enjoyable shopping experience

Skills

Leadership experience

Coaching ability

Sales experience

Communication skills

Adaptability in a fast-paced env

Physical strength

Job description

Sephora USA, Inc. in Boston seeks a Sales and Service Leader to guide a diverse team in delivering outstanding client experiences and achieving sales goals. You’ll coach, train, and motivate staff, model Sephora’s service standards, and foster an inclusive, high-performing environment.

You’ll manage daily operations, partner with store leadership on inventory, merchandising, and customer engagement, while supporting peak scheduling and a client-first culture.