Beauty Retail Leader - Coach Teams, Elevate Service

SEPHORA; Westlake (OH); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

SEPHORA in Westlake, OH is seeking a Sales and Service Leader to drive store success through coaching, exemplary client service, and product expertise. You’ll lead by example, inspire your team, and help create a welcoming, high-performing environment.

You’ll manage daily operations, training, inventory support, and ongoing learning in service excellence and brand initiatives while ensuring a safe, inclusive shopping experience for customers.

Qualifications

• Leadership experience in a retail, hospitality, or service environment.
• Ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast-paced environment.
• Quick learner with ability to absorb and share product knowledge.
• Physically able to lift up to 50 pounds.

Responsibilities

• Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals.
• Drive performance and contribute to store success through client engagement, product knowledge, and personalized recommendations.
• Coach for growth by providing ongoing feedback and development to elevate team performance.
• Train and develop by supporting onboarding and continuous learning in service excellence and brand initiatives.
• Execute daily operations including inventory, visual merchandising, and maintaining store standards.
• Foster inclusivity and teamwork to promote a culture of openness.
• Uphold Sephora standards and follow company policies to ensure a safe shopping experience.

Skills

Leadership

Coaching

Sales & Service

Communication

Adaptability

Learning Agility

Lifting 50 lbs

Job description

SEPHORA in Westlake, OH is seeking a Sales and Service Leader to drive store success through coaching, exemplary client service, and product expertise. You’ll lead by example, inspire your team, and help create a welcoming, high-performing environment.

You’ll manage daily operations, training, inventory support, and ongoing learning in service excellence and brand initiatives while ensuring a safe, inclusive shopping experience for customers.