Beauty Retail Leader: Coach & Elevate Customer Experience

sephora.com; Macedonia (OH); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusive culture

Competitive pay

Job summary

Sephora in Macedonia, OH is hiring a Sales and Service Leader. This role focuses on leading by example to inspire a high-performing team, delivering exceptional client service, and driving sales through expert product knowledge and personalized recommendations.

You will coach for growth, support onboarding and ongoing training, and help manage daily store operations while upholding Sephora standards. A strong, client-first mindset is essential for success in a fast-paced environment.

Qualifications

• Minimum 2 years of leadership experience in retail, hospitality, or service environments.
• Proven ability to coach and inspire teams to meet goals.
• Strong sales and client service skills.

Responsibilities

• Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance Contribute to store success through client engagement, product knowledge, and personalized recommendations
• Coach for growth Provide ongoing feedback and development to elevate team performance
• Train and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations Assist with inventory, merchandising, and maintaining store standards
• Foster inclusivity and teamwork Promote a culture of openness and empowerment
• Uphold Sephora standards Follow company policies for a safe and enjoyable shopping experience

Skills

Leadership

Sales

Customer service

Communication

Job description

Sephora in Macedonia, OH is hiring a Sales and Service Leader. This role focuses on leading by example to inspire a high-performing team, delivering exceptional client service, and driving sales through expert product knowledge and personalized recommendations.

You will coach for growth, support onboarding and ongoing training, and help manage daily store operations while upholding Sephora standards. A strong, client-first mindset is essential for success in a fast-paced environment.