Beauty Lead: Service-Driven Sales Leader

JCPenney; Westerly (RI); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Associate discount

Paid holidays

Job summary

JCPenney is seeking a Beauty Lead to deliver a personalized shopping experience, using product knowledge and the Connect, Inspire, Engage service model to sell beauty products. The role focuses on driving sales, delivering excellent customer service, and supporting store operations for a consistent customer experience.

The candidate will promote loyalty programs, assist with promotions, and support promotional events while maintaining high standards of merchandising and customer engagement.

Qualifications

• Strong communication and relationship building skills.

Responsibilities

• Proactively approaches customers in a friendly manner to engage, determine needs and help them make buying decisions by sharing product knowledge to generate interest, increase and close the sale.
• Drives self and prioritizes meeting and exceeding performance/productivity standards, metrics and sales goals.
• Drives loyalty through excellent customer service and promotion of FindMore, Gift Card, Rewards and Credit Programs as well as promotions and cross selling opportunities within the store.
• Resolves customer concerns by professionally listening and providing options, solutions and next steps.
• Provides point of sale checkout processes including sales, returns, exchanges, line management, re-ticketing and processing return processes.
• Facilitates beauty department promotions and events, assists leaders to ensure standards and goals are met.
• Consistently meets established performance standards including but not limited to product sales, customer service resulting in productivity standards being met or exceeded.

Skills

Communication skills

Relationship building

Customer service

Sales-oriented

Job description

JCPenney is seeking a Beauty Lead to deliver a personalized shopping experience, using product knowledge and the Connect, Inspire, Engage service model to sell beauty products. The role focuses on driving sales, delivering excellent customer service, and supporting store operations for a consistent customer experience.

The candidate will promote loyalty programs, assist with promotions, and support promotional events while maintaining high standards of merchandising and customer engagement.