Beauty Counter Manager - Ala Moana

brobstongroup.com - Jobboard; Honolulu (HI); On-site; USD 35,000 - 55,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Beauty Counter Manager based in Honolulu to lead sales and service for an assigned beauty brand. This role involves personalized makeup and skincare consultations, building customer relationships, and driving counter performance through strategic goal setting and collaboration.

The ideal candidate will be passionate about beauty trends, possess strong customer service skills, and be results-oriented in a commissioned sales environment. Flexible scheduling and a capability for physical movement are essential.

Qualifications

• Passion for beauty and trends with strong customer service and interpersonal skills.
• Ability to connect with customers and handle concerns empathetically.
• Comfort working in a commissioned sales environment with drive to meet goals.
• Strong multitasking and organizational abilities; flexible schedule required.
• Capable of continuous movement for 6-8 hours per shift and occasional lifting.

Responsibilities

• Conduct makeup applications and skincare analyses, recommending products.
• Set and achieve personal and counter sales goals using various tools.
• Manage scheduling and execution of vendor events and promotions.
• Handle sales transactions, refunds, and exchanges.
• Maintain counter organization and customer-ready presentation.

Skills

Customer service skills

Interpersonal skills

Sales-oriented mindset

Multitasking

Organizational skills

Job description

Summary

The Beauty Counter Manager leads sales and service for an assigned beauty brand at the store counter, combining selling and teaching to maximize results. This role delivers personalized makeup and skincare consultations, builds customer relationships both in-store and digitally, and drives counter performance through goal setting and vendor collaboration.

Responsibilities

• Conduct makeup applications and skincare analyses, recommending products to meet customers' beauty goals
• Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media
• Manage scheduling and execution of vendor events and promotions and maintain strong vendor relationships
• Handle sales transactions, refunds, and exchanges and open new customer loyalty accounts to build repeat business
• Maintain counter organization, cleanliness, and a customer-ready presentation

Requirements

• Passion for beauty and trends with strong customer service and interpersonal skills
• Ability to connect with customers, handle concerns empathetically, and contribute to a positive team environment
• Results-oriented mindset and comfort working in a commissioned sales environment with drive to meet goals
• Strong multitasking, organization, and follow-through; ability to work a flexible schedule including evenings and weekends
• Capable of continuous movement for 6-8 hours per shift and occasional lifting up to 25 pounds