Beauty Counter Lead — Elevate Sales & Customer Experience

Nordstrom; Walnut Creek (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement & PTO

Discounts & EAP

Job summary

Nordstrom in Walnut Creek is seeking a Beauty Counter Manager to lead beauty brand sales while teaching customers about makeup and skincare. You will drive results in a commission-driven environment, staying ahead of beauty trends and building a loyal customer following both in-store and online.

The role emphasizes customer service, team collaboration, and using digital tools to extend reach beyond the counter. Flexibility for evenings and weekends is required.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• The ability to work a flexible schedule based on business needs, including evenings and weekends.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer's beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media).
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Skills

Customer service

Beauty knowledge

Networking

Technology use

Multitasking

Flexibility

Job description

Nordstrom in Walnut Creek is seeking a Beauty Counter Manager to lead beauty brand sales while teaching customers about makeup and skincare. You will drive results in a commission-driven environment, staying ahead of beauty trends and building a loyal customer following both in-store and online.

The role emphasizes customer service, team collaboration, and using digital tools to extend reach beyond the counter. Flexibility for evenings and weekends is required.