Beauty Counter Manager: Lead Sales & Beauty Experience

Nordstrom Inc; Oak Brook (IL); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Merchandise Discount

EAP Resources

Job summary

Nordstrom looks for a Beauty Counter Manager to lead our in-store beauty counter, combining sales leadership with expert makeup and skincare guidance to create personalized experiences. You’ll drive brand sales, mentor a passionate team, and engage customers both in-store and via digital channels.

You will perform makeup applications, skincare analyses, and collaboration with teammates to foster an inclusive, high-energy environment. Flexibility including evenings and weekends is required.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow‑through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep department customer‑ready through organization and cleanliness
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

Skills

Customer service

Beauty knowledge

Makeup application

Skincare

Sales skills

Communication

Job description

Nordstrom looks for a Beauty Counter Manager to lead our in-store beauty counter, combining sales leadership with expert makeup and skincare guidance to create personalized experiences. You’ll drive brand sales, mentor a passionate team, and engage customers both in-store and via digital channels.

You will perform makeup applications, skincare analyses, and collaboration with teammates to foster an inclusive, high-energy environment. Flexibility including evenings and weekends is required.