Beauty Counter Lead: Elevate Customer Experience & Sales

Nordstrom; San Jose (CA); On-site; USD 39,000 - 40,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement & PTO

Job summary

Nordstrom Beauty is dedicated to creating personalized beauty experiences for customers. You will perform makeup applications, skincare analyses, and product recommendations to help clients achieve their goals while collaborating with a passionate team.

This role emphasizes building customer loyalty, driving sales, and maintaining an inviting, inclusive counter. Training and evolving beauty knowledge come from Nordstrom and luxury brand partners, with opportunities for events and promotions.

Qualifications

• Passion for customer service and beauty trends.
• Ability to connect with customers and handle concerns.
• Empathy and respectful behavior during makeup/skincare sessions.
• Strong organizational and follow-through skills.
• Willingness to work flexible evenings/weekends.

Responsibilities

• Conduct makeup applications and skincare analyses, recommend products.
• Collaborate to maintain a welcoming environment for all customers.
• Set and achieve personal and counter sales goals using in-store and digital tools.
• Manage scheduling and execution of vendor events and promotions.
• Build vendor relationships to maximize business results.
• Keep the department organized and customer-ready.

Skills

Customer service

Beauty knowledge

Multitasking

Communication

Initiative

Job description

Nordstrom Beauty is dedicated to creating personalized beauty experiences for customers. You will perform makeup applications, skincare analyses, and product recommendations to help clients achieve their goals while collaborating with a passionate team.

This role emphasizes building customer loyalty, driving sales, and maintaining an inviting, inclusive counter. Training and evolving beauty knowledge come from Nordstrom and luxury brand partners, with opportunities for events and promotions.