Beauty Concierge & Skincare Advisor

Macy's; Boston (MA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s is hiring a Cosmetic Sales Colleague in Boston to deliver personalized beauty experiences, educate customers on products, and grow a loyal client base. You will engage customers with authentic service, perform product demonstrations, and stay current on trends to drive sales and satisfaction.

The role emphasizes building relationships, leveraging promotions, and executing flawless checkout interactions while representing Macy’s inclusive, customer‑first culture.

Qualifications

• At least 1 year of customer service or selling experience.
• Strong communication and interpersonal skills.
• Ability to understand and communicate effectively with customers in English.
• Flexibility to work days, evenings, weekends and holidays.

Responsibilities

• Build relationships with customers, educate on beauty products, and demonstrate application techniques.
• Drive sales and loyalty by promoting offers, product launches, and clienteling strategies.
• Maintain an organized, inviting, shoppable space and assist with merchandise moves.
• Meet and exceed daily sales goals with exceptional service and courtesy.
• Help acquire new customers by introducing loyalty benefits and credit options.

Skills

Customer service

Communication

Sales experience

Beauty product knowledge

Job description

Macy’s is hiring a Cosmetic Sales Colleague in Boston to deliver personalized beauty experiences, educate customers on products, and grow a loyal client base. You will engage customers with authentic service, perform product demonstrations, and stay current on trends to drive sales and satisfaction.

The role emphasizes building relationships, leveraging promotions, and executing flawless checkout interactions while representing Macy’s inclusive, customer‑first culture.