Beauty Concierge & Customer Experience Specialist

Nordstrom; Lynnwood (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom is seeking a Beauty Concierge to deliver outstanding customer service in our Lynnwood, WA store. You will greet and direct customers, assist with cosmetic inquiries, and act as a knowledgeable resource for both customers and staff.

Responsibilities include maintaining confidentiality, supporting store operations, and making deliveries to customers. Strong communication, urgency, and problem-solving skills are essential to succeed in a fast-paced environment.

Qualifications

• Ability to communicate clearly and professionally with coworkers and customers.
• Ability to suggestive sell and connect customers to salespeople.
• Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment.
• Strong decision-making and problem-solving skills.

Responsibilities

• Greet and direct customers, assist customers with cosmetic inquiries/products and a variety of other services.
• Possess knowledge of the cosmetics area in order to provide customers and employees with information and directions.
• Support store operations by being a general store resource for customers and employees.
• Maintain a high level of confidentiality.
• Make deliveries to customers.

Skills

Communication skills

Upselling

Prioritization

Problem solving

Job description

Nordstrom is seeking a Beauty Concierge to deliver outstanding customer service in our Lynnwood, WA store. You will greet and direct customers, assist with cosmetic inquiries, and act as a knowledgeable resource for both customers and staff.

Responsibilities include maintaining confidentiality, supporting store operations, and making deliveries to customers. Strong communication, urgency, and problem-solving skills are essential to succeed in a fast-paced environment.