Cosmetics Concierge & In-Store Customer Expert

Brobston Group; Minnetonka (MN); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom is seeking a Beauty Concierge to greet customers, answer cosmetic questions, and guide them to the right products and services. The role supports store operations, maintains confidentiality, and may involve delivering items to customers in a fast-paced retail setting.

Key expectations include clear communication, strong urgency, and the ability to prioritize multiple tasks while providing excellent customer service.

Qualifications

• Ability to communicate clearly and professionally with coworkers and customers.
• Ability to suggestive sell and connect customers to salespeople.
• Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment.
• Strong decision-making and problem-solving skills.

Responsibilities

• Greet and direct customers, assist customers with cosmetic inquiries/products and a variety of other services.
• Possess knowledge of the cosmetics area in order to provide customers and employees with information and directions.
• Support store operations by being a general store resource for customers and employees.
• Maintain a high level of confidentiality.
• Make deliveries to customers.

Skills

Customer service

Communication

Sales skills

Prioritization

Decision making

Problem solving

Physical stamina

Job description

Nordstrom is seeking a Beauty Concierge to greet customers, answer cosmetic questions, and guide them to the right products and services. The role supports store operations, maintains confidentiality, and may involve delivering items to customers in a fast-paced retail setting.

Key expectations include clear communication, strong urgency, and the ability to prioritize multiple tasks while providing excellent customer service.