Beauty and Wellness Consultant

Walgreens; Palos Heights (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking a Beauty and Wellness Consultant to maximize sales and brand awareness through exceptional customer care. The role involves providing personalized beauty advice, conducting consultations, and maintaining department standards. Ideal candidates will have retail experience, beauty knowledge, and a passion for customer engagement. Flexible hours are required, including evenings and weekends.

Qualifications

• At least one year of retail sales experience or experience selling beauty products.
• Licensure in Cosmetology or Esthetician license as per state requirements.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Achieves sales goals by assisting customers and modeling exceptional care.
• Leads in-store events to promote brand awareness.

Skills

Customer Care

Sales

Beauty Knowledge

Relationship Building

Education

High School Diploma/GED

Degree from Beauty School

Tools

PC Skills

Tablet Skills

Job description

Join to apply for the Beauty and Wellness Consultant role at Walgreens

1 week ago Be among the first 25 applicants

Job Objectives

Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized advice and expertise regardless of brand and budget. Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge. Provides customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers’ total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards.

Job Responsibilities/Tasks

Customer Experience

• Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options.
• Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary.
• Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
• Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care.
• Builds relationships with customers; provides authentic closure of customer interaction and fosters ongoing relationships.
• Engages with omni-channel solutions to enhance customer engagement/experience.
• Locates products in other stores or online if unavailable in the store.

Operations

• Achieves or exceeds sales goals by assisting customers and modeling exceptional customer care.
• Reviews beauty business performance regularly in partnership with store leadership.
• Focuses on link-selling and up-selling by showing sale items and complimentary products.
• Uses testers and sampling to demonstrate product application and leverage promotional programs.
• Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
• Implements asset protection procedures to minimize profit loss.
• Processes sales for customers and employee purchases on the register.
• Participates in meetings and calls about programs, promotions, new items, and sales goals.
• Maintains knowledge of store systems and equipment.
• Ensures compliance with laws regarding regulated products.
• Adheres to company policies; maintains respectful relationships with coworkers.
• Completes special assignments as needed.

Training & Personal Development

• Seeks self-development by monitoring performance, setting high standards, and staying informed on industry trends.
• Attends training and shares knowledge with team members.
• Maintains professional appearance and models appropriate behavior.
• Collaborates with store leadership to review goals and maintain product knowledge.

Qualifications

• High School Diploma/GED and at least one year of retail sales experience meeting sales goals OR experience selling beauty/cosmetics and providing customer care.
• Ability to work independently and develop solutions with minimal supervision.
• Knowledge of beauty products and brands.
• Experience building relationships within a team.
• Basic PC/tablet skills.
• Willingness to work flexible hours including evenings, weekends, and holidays.
• Fluency in English (except in Puerto Rico).
• Licensure in Cosmetology or Esthetician license as per state requirements.
• Experience with makeup application and providing makeovers.
• Experience selling Prestige brands.
• Degree from Beauty School or equivalent experience.

Walgreens is an equal opportunity employer. Compensation ranges from $16 to $21 per hour, depending on various factors.