Beauty and Wellness Consultant

Walgreens; Joliet (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Beauty and Wellness Consultant to enhance customer experiences and promote beauty products. In this dynamic role, you will engage with customers, provide personalized consultations, and lead in-store events to drive brand loyalty. The ideal candidate will have a strong knowledge of beauty products and a commitment to delivering exceptional service. Join a supportive team that values health and wellness, and help make beauty accessible to all customers. This is an exciting opportunity for those who thrive in a fast-paced retail environment and are eager to make an impact in the beauty industry.

Qualifications

• 1+ year of retail sales experience, especially in beauty or cosmetics.
• Ability to work independently and meet sales goals.

Responsibilities

• Provide exceptional customer care and beauty consultations.
• Achieve sales goals through product knowledge and customer engagement.

Skills

Customer Service

Sales Skills

Beauty Product Knowledge

Communication Skills

Team Building

Education

High School Diploma/GED

Cosmetology or Esthetician License

Tools

PC/Tablets

Job description

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Job Objectives

Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers’ total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards.

Job Responsibilities/Tasks

Customer Experience

• Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options.
• Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary.
• Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
• Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care.
• Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships.
• Engages with omni-channel solutions to enhance customer engagement/experience.
• Locates products in other stores or online if unavailable in the store.

Operations

• Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.
• Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership.
• Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.
• Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.
• Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
• Implements company asset protection procedures to identify and minimize profit loss.
• Processes sales for customers and/or employee purchases on cash register.
• Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
• Has working knowledge of store systems and store equipment.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Maintains respectful relationships with coworkers and completes special assignments as needed.

Training & Personal Development

• Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty and wellness trends, learning from others, and improving job performance.
• Maintains knowledge of competition, new product/brand launches, and industry trends.
• Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training.
• Attends training and completes e-learning modules as assigned.
• Maintains professional appearance and image according to company guidelines.
• Models and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new team members.
• Collaborates with Store Leadership to review goals and maintain product knowledge.

Company Overview

Walgreens, one of the nation's largest drugstore chains, is part of Walgreens Boots Alliance, Inc. We serve over 10 million customers daily across communities in America, offering multichannel access to health and wellness services. We operate 8,175 drugstores nationwide and provide healthcare clinics and other health services. Our goal is to make health and happiness easier and more accessible, offering a supportive and inclusive environment for our team members.

Minimum Qualifications

• High School Diploma/GED and at least one year of retail sales experience meeting sales goals OR experience selling beauty or cosmetic products and providing customer care.
• Ability to work independently and develop strategies to meet goals.
• Knowledge of beauty products and brands to meet customer needs.
• Experience in team relationship building.
• Basic PC/tablet skills.
• Willingness to work flexible hours including evenings, weekends, and holidays.
• Fluency in English (excluding Puerto Rico).
• Cosmetology or Esthetician license as per state licensing requirements.

Preferred Qualifications

• Additional licenses, experience with prestige brands, or beauty school degree.
• Experience with external retail externships or establishing relationships at all organizational levels.