Epic HIM Senior Analyst

Nordic; United States; Remote; USD 60,000 - 154,000; Full time

Benefits offered by this job

Travel up to 10%

Job summary

Nordic is seeking an Epic HIM Senior Analyst to design, build, test and troubleshoot EHR applications for complex clients. You will manage requests, analyze requirements, and perform system builds and testing under supervision, contributing to patient safety and regulatory compliance.

The role emphasizes strong communication, problem solving, and collaboration with customer IT teams. Occasional on-call duties and up to 10% travel are required as part of Managed Services partnerships.

Qualifications

• Bachelor's degree in related field; 8+ years’ industry experience.
• 1–5+ years direct experience implementing, training, or supporting EHR modules.
• Must demonstrate Nordic’s maxims.
• Ability to apply problem solving skills.
• Excellent communication skills and collaboration with customers.

Responsibilities

• Perform advanced troubleshooting and problem solving within EHR applications to ensure integrity and stability.
• Fulfill system requests by analyzing issues, translating needs into specifications, and performing builds/testing.
• Analyze workflows, system setup, and audits; participate in upgrades and testing.
• Manage projects and issues; provide oversight with Application Advisors as needed.
• Communicate with customers; maintain SLAs and ticket documentation.
• Follow change control policies for migrating application builds and configurations.
• On-call rotations and travel up to 10%.

Skills

Problem solving

Excellent communication

Independent work

Team collaboration

Attention to detail

Microsoft Office

Customer service

Analytical thinking

Education

Bachelor's degree in related field

Tools

ITIL processes

Ticketing systems

Change management

Job description

Make a difference. Be happy. Grow your career. The Epic HIM Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They bring strong technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Application Advisors and Senior Application Advisors.

They will be responsible for, but not be limited to:

Technical Performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers

Fulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing

Performing analysis of workflows system setup, and system audits, including participating in system upgrades and testing

Project and Issue Management

Exercising moderate judgment and contributing to decisions, under the supervision of Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; contributing to decisions regarding what escalation is appropriate

Managing multiple customer assignments with minimal oversight from Application Advisors, including awareness of unique customer build and process, management of open issues in a ticketing system, email communication, and calendar management

Managing multiple complex clients and projects simultaneously with minimal oversight from Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar

Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)

Following proper change control policies for migrating application build and configurations

Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested

Teamwork and Customer Service

Providing outstanding customer service by anticipating and meeting shifting customer needs, and delivering high quality support, and valuing and building relationships with customer IT and operations staff, including customer end-users, operations managers, IT analysts, and IT managers

Participating in communication and change-management of proposed changes, ensuring concerns and input from affected groups are addressed, and system changes are understood and properly used

Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Managers and Application Advisors, to deliver on most-important priorities

Assisting in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts

Growth and Mentorship

Understanding complex system setup, and able to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts

Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers

Seeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members; guiding and overseeing the completion of delegated tasks

Skills And Experience

Bachelor's degree in a related field (relevant education and/or 8+ years’ industry experience).

Relevant training, certification, or accreditation required

A minimum of 1-5+ years of direct experience implementing, training, or supporting EHR modules

Must demonstrate and embody Nordic’s maxims

Ability to apply problem solving skills

Excellent communication skills, written and verbal

Proficient with Microsoft Office applications

Strong attention to detail and ability to organize

Must be able to work independently, as well as within a team environment

Prior experience with ticketing systems and change management processes

Strong customer service track record

Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred

Additional Details

Ability to take on-call rotations outside of core business hours, including nights and weekends

Ability to travel up to 10%

Compensation Range: $59,900-$153,700

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.