Beachfront Guest Services Manager

Davidson Hospitality Group; Northern (KY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Davidson Hospitality Group is seeking a highly motivated Guest Services Manager for Morningstar Buoy Haus Beach Resort in the U.S. Virgin Islands. You will lead front desk, concierge, and bell staff to ensure seamless check-in/check-out and outstanding guest satisfaction.

The role emphasizes staff development, proactive responses to guest feedback, and close collaboration with other departments to deliver a superior guest experience in a luxury beachfront setting.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Previous experience in guest services or hotel management.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proven ability to deliver exceptional guest service.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Proficient in hotel management software and technology.

Responsibilities

• Manage and lead the guest services team, including front desk, concierge, and bell staff.
• Ensure the smooth check-in and check-out process for guests.
• Handle guest inquiries, concerns, and special requests in a timely and professional manner.
• Train and mentor staff to deliver exceptional guest service.
• Monitor and respond to guest feedback and reviews.
• Collaborate with other departments to enhance the overall guest experience.
• Implement and maintain guest service standards and procedures.
• Resolve guest complaints and issues to ensure guest satisfaction.

Skills

Bachelor's degree

Guest services experience

Communication

Leadership

Customer service

Attention to detail

Hotel software

Positive attitude

Education

Bachelor's degree in Hospitality Management

Job description

Davidson Hospitality Group is seeking a highly motivated Guest Services Manager for Morningstar Buoy Haus Beach Resort in the U.S. Virgin Islands. You will lead front desk, concierge, and bell staff to ensure seamless check-in/check-out and outstanding guest satisfaction.

The role emphasizes staff development, proactive responses to guest feedback, and close collaboration with other departments to deliver a superior guest experience in a luxury beachfront setting.