Beach Club Guest Relations Supervisor

The Boca Raton; Boca Raton (FL); Hybride; USD 42 000 - 54 000; Plein temps

Résumé du poste

The Boca Raton is seeking a Beach Club Guest Relations Supervisor to lead our guest service team and ensure an exceptional experience for guests throughout their stay. You will be the main point of contact for guests, providing information about the resort, answering questions, and addressing concerns to create memorable experiences.

Essential duties include greeting guests, sharing resort amenities, coordinating with departments, and maintaining a high level of professionalism and service.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.

Responsabilités

• Greet guests upon arrival and provide a warm welcome.
• Provide guests with information about the resort, amenities, services, and activities.
• Address guest concerns and resolve issues in a timely and professional manner.
• Coordinate with other departments to ensure guest needs are met.
• Maintain a high level of professionalism and customer service at all times.

Connaissances

Customer service

Communication

Interpersonal skills

Problem-solving

Fast-paced environment

Formation

High school diploma or equivalent

Description du poste

The ideal candidate is a highly motivated and experienced Beach Club Guest Relations Supervisor to join our team at Beach Club, BC. As the Guest Relations Supervisor, you will be responsible for ensuring that our guests have an exceptional experience during their stay. You will be the main point of contact for guests, providing them with information about the resort, answering their questions, and addressing any concerns they may have. Your ultimate goal will be to ensure that our guests have a memorable and enjoyable stay at our resort.

Essential Functions

Job duties include, although are not limited to:

• Greet guests upon arrival and provide them with a warm welcome
• Provide guests with information about the resort, including amenities, services, and activities
• Address guest concerns and resolve any issues in a timely and professional manner
• Coordinate with other departments to ensure that guest needs are met
• Maintain a high level of professionalism and customer service at all times

Internal Relationships

Reports to Director of Guest Relations

External Relationships

Has regular contact with Guests & Members

Qualifications

• High school diploma or equivalent
• 2+ years of experience in a customer service role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving skills

Education/Experience Requirements

• High school graduate or equivalent required.

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.