Guest Relations Coordinator

One&Only Moonlight Basin; Big Sky (MT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance: 85% employer-paid (

Dental, Vision, and Life Insurance 100

401(k) Employer Match 4%

25 Days Paid Time Off

Subsidized Colleague Housing

Seasonal ski/fitness pass program

Complimentary Transportation

Complimentary Meals on Shift

Property-wide discounts

Travel Discounts Across Kerzner

Job summary

One&Only Moonlight Basin is seeking a Guest Relations Coordinator to create Amazing Experiences and Everlasting Memories for guests during their stay. You will proactively anticipate needs, respond to requests, and ensure expectations are consistently exceeded.

Responsibilities include managing guest interactions, maintaining profiles, coordinating welcome/farewell experiences, and collaborating with departments to ensure seamless service.

Qualifications

• Previous experience in guest relations or concierge within a hotel or resort
• Excellent communication and interpersonal skills
• Proficient with Microsoft Office and Opera PMS
• Ability to stay calm and composed in a fast-paced environment

Responsibilities

• Create warm, personalized guest experiences and anticipate needs
• Maintain a visible presence and build guest relationships across the resort
• Manage in-house guest requests, concerns, and complaints with timely resolution
• Maintain accurate guest profiles and share relevant information with departments
• Coordinate welcomes, farewells, special occasions and amenities
• Stay informed on arrivals, VIPs, groups and activities
• Know resort facilities, services, and local attractions
• Promote experiences and convert interest into bookings
• Collaborate with departments to ensure seamless guest service operations
• Take on additional duties as assigned by management

Skills

Guest relations experience

Hospitality passion

Microsoft Office

Opera PMS

Communication

Stays calm under pressure

Tools

Microsoft Office

Opera PMS

Job description

The Guest Relations Coordinator is responsible for creating Amazing Experiences and Everlasting Memories for guests throughout the in-house stay stage of the guest journey. This role services as a key point of contact for guests, proactively anticipating their needs, responding to their requests, and ensuring their expectations are consistently met and exceeded.

Key Duties & Responsibilities

• Create warm, personalized guest experiences by anticipating needs, providing assistance, and exceeding expectations

• Maintain a visible presence throughout the Resort, building genuine relationships with guests and gathering feedback on their experience

• Manage in-house guest requests, arrangements, concerns, and complaints, ensuring timely resolution

• Maintain accurate guest profiles and preferences, communicating any relevant information to the appropriate departments

• Coordinate warm welcomes, fond farewells, special occasions, and personalized amenities

• Remain informed on upcoming guest arrivals, including VIP guests, groups, and other significant activities

• Keep an updated knowledge of Resort facilities, accommodations, services, offerings, and activities, as well as local attractions in the area

• Promote Resort experiences, identifying opportunities to convert interest into bookings

• Collaborate with other departments to ensure seamless guest service operations

• Perform additional responsibilities as assigned by the Manager, Host or other members of management

Skills, Experience, & Educational Requirements

• Previous experience in a guest relations, guest services, front office, concierge, or similar role within a hotel or resort environment

• Strong passion for hospitality

• Proficient in Microsoft Office, Opera PMS, and other hospitality applicants

• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues

• Ability to remain calm and composed under pressure in a fast-paced setting

Benefits

• Medical Insurance: 85% Employer-Covered (Full-Time, Year-Round Only)

• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)

• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)

• 25 Days of Paid Time Off (Full-Time, Year-Round Only)

• Subsidized Colleague Housing

• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)

• Complimentary Transportation

• Complimentary Meals on Shift

• On-Property Discounts Across Food & Beverage, Wellness, and Retail

• Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environmentfor extended periods

• Frequent bending, twisting, stooping, reaching, and pulling

• Lifting and carrying of loads weighing up to 50 pounds

• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.