Beach and Pool Supervisor

Plazahotelelpaso; North Falmouth (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

HHM Hotels is seeking a Beach and Pool Supervisor to oversee the beach and pool areas and related facilities, ensuring exceptional guest service and safety. You will manage staff, enforce policies, and coordinate maintenance to deliver a high-quality, sustainable guest experience.

The role involves training associates, handling guest concerns, and maintaining compliance with OSHA and hotel standards while supporting EarthView sustainability guidelines.

Qualifications

• High school diploma or equivalent.
• Previous related experience needed.
• Previous supervisory experience preferred.

Responsibilities

• Supervise beach and pool areas and staff to meet brand standards and guest expectations.
• Ensure security of beach, pool and club access and protect guests and property.
• Manage guest complaints and provide timely, appropriate resolutions.
• Oversee setup and maintenance of beach, pools, spas, and health clubs.
• Enforce policies on towels, chairs, umbrellas, and pool usage.
• Maintain cleanliness and operational readiness of facilities and equipment.
• Provide first aid when needed and coordinate with others for escalation.
• Follow safety, OSHA, and sustainability guidelines including EarthView.
• Train, coach, and support associates to perform at hotel standards.

Education

High school diploma or equivalent

Job description

Opportunity: Beach and Pool Supervisor

Responsible for supervising the beach and pool areas, including but not limited to overseeing membership activities, pool and beach facilities, servicing the guests’ needs and overseeing the cleanliness of beach, pools, and health clubs in accordance with established guest service and sustainability standards.

Potential Career Path

Beach and Pool Manager/Recreation Manager

Essential Job Functions

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Ensure security of beach, pool and health club access, as well as guest and hotel property.
• Handle disciplinary problems and counsel associates according to hotel standards.
• Be conscious of guests’ whereabouts and activities at all times, especially children.
• Instruct and enforce hotel policies regarding towels, chairs, umbrellas, and pool usage.
• Ensure timely set-up of beach, pools, spas, and health clubs for guest use.
• Assist in the development, implementation, and monitoring of all beach, pool, and recreational programs. Provide well-rounded, safe programs for guests and members.
• Provide basic first aid to any guest when needed. Request additional help if needed.
• Ensure high quality of cleanliness and maintenance for all physical facilities and equipment.
• Resolve guest complaints assuring satisfactory resolution and appropriate corrective action steps.
• Assists in maintenance and routine pump room duties. Monitors and maintains pool filtration system including backwash, handling and installation of chemicals as necessary.
• Handle pool chemicals and reagents in accordance with OSHA regulations and hotel requirements.
• Partake in water safety training session.
• Properly handle and report any employee or guest accidents and incidents.
• Ensure all outdoor and rescue equipment are up to hotel standards.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• Previous related experience needed.
• Previous supervisory experience preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels