Beach and Pool Supervisor

HHM Hospitality; Silver Beach (MA); On-site; USD 45,000 - 70,000; Full time

Job summary

HHM Hospitality is seeking a Beach and Pool Supervisor to oversee the beach, pool, and health club areas, ensuring guest satisfaction and facility readiness. You will supervise staff, uphold safety standards, and enforce hotel policies while delivering exceptional service in a resort environment.

The role emphasizes guest safety, program development, and adherence to HHM's sustainability guidelines. This position requires the ability to manage schedules, train associates, and respond to guest

Qualifications

• High school diploma or equivalent.
• Previous related experience.
• Previous supervisory experience preferred.

Responsibilities

• Interview, select, train, schedule, coach, and support associates to standards.
• Ensure security of beach, pool and health club access and guest/property safety.
• Handle disciplinary issues and counsel associates per hotel standards.
• Monitor guests, especially children, and enforce policies for towels/chairs/umbrella use.
• Oversee setup of facilities and timely readiness for guest use.
• Assist in developing and monitoring beach, pool, and recreation programs.

Skills

Supervisory experience

Guest service

Education

High school diploma or equivalent

Job description

Overview

Opportunity: Beach and Pool Supervisor

Responsible for supervising the beach and pool areas, including but not limited to overseeing membership activities, pool and beach facilities, servicing the guests' needs and overseeing the cleanliness of beach, pools, and health clubs in accordance with established guest service and sustainability standards.

Potential Career Path

Beach and Pool Manager/Recreation Manager

Essential Job Functions

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Ensure security of beach, pool and health club access, as well as guest and hotel property.
• Handle disciplinary problems and counsel associates according to hotel standards.
• Be conscious of guests' whereabouts and activities at all times, especially children.
• Instruct and enforce hotel policies regarding towels, chairs, umbrellas, and pool usage.
• Ensure timely set-up of beach, pools, spas, and health clubs for guest use.
• Assist in the development, implementation, and monitoring of all beach, pool, and recreational programs. Provide well-rounded, safe programs for guests and members.
• Provide basic first aid to any guest when needed. Request additional help if needed.
• Ensure high quality of cleanliness and maintenance for all physical facilities and equipment.
• Resolve guest complaints assuring satisfactory resolution and appropriate corrective action steps.
• Assists in maintenance and routine pump room duties. Monitors and maintains pool filtration system including backwash, handling and installation of chemicals as necessary.
• Handle pool chemicals and reagents in accordance with OSHA regulations and hotel requirements.
• Partake in water safety training session.
• Properly handle and report any employee or guest accidents and incidents.
• Ensure all outdoor and rescue equipment are up to hotel standards.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• Previous related experience needed.
• Previous supervisory experience preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.