Beach & Pool Experience Lead

Plazahotelelpaso; North Falmouth (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

HHM Hotels is seeking a Beach and Pool Supervisor to oversee the beach and pool areas and related facilities, ensuring exceptional guest service and safety. You will manage staff, enforce policies, and coordinate maintenance to deliver a high-quality, sustainable guest experience.

The role involves training associates, handling guest concerns, and maintaining compliance with OSHA and hotel standards while supporting EarthView sustainability guidelines.

Qualifications

• High school diploma or equivalent.
• Previous related experience needed.
• Previous supervisory experience preferred.

Responsibilities

• Supervise beach and pool areas and staff to meet brand standards and guest expectations.
• Ensure security of beach, pool and club access and protect guests and property.
• Manage guest complaints and provide timely, appropriate resolutions.
• Oversee setup and maintenance of beach, pools, spas, and health clubs.
• Enforce policies on towels, chairs, umbrellas, and pool usage.
• Maintain cleanliness and operational readiness of facilities and equipment.
• Provide first aid when needed and coordinate with others for escalation.
• Follow safety, OSHA, and sustainability guidelines including EarthView.
• Train, coach, and support associates to perform at hotel standards.

Education

High school diploma or equivalent

Job description

HHM Hotels is seeking a Beach and Pool Supervisor to oversee the beach and pool areas and related facilities, ensuring exceptional guest service and safety. You will manage staff, enforce policies, and coordinate maintenance to deliver a high-quality, sustainable guest experience.

The role involves training associates, handling guest concerns, and maintaining compliance with OSHA and hotel standards while supporting EarthView sustainability guidelines.