Be the Link That Makes a Difference – Service Coordinator-Fayetteville, AR

Achievement Health Group LLC; Fayetteville (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Achievement Health Group LLC seeks a Service Coordinator to support operations by developing quality improvements and coordinating care for individuals under IDD programs. The role reports to the Manager of Operations and requires travel as needed.

You will supervise direct care staff, conduct monthly reviews, and ensure compliance with DHS, IDD, CQL, and PASSE standards while maintaining person-centered service delivery and strong cross-team communication.

Qualifications

• Demonstrated leadership and the ability to guide teams effectively.
• Excellent oral and written communications skills with interpersonal strength.
• Strong organizational and time-management capabilities.
• Ability to initiate and maintain successful collaboration with staff.
• 3 years' experience with IDD population.
• Knowledge of healthcare laws, regulations, and AHG policies.
• Ability to apply sound, mature decisions.
• Computer experience: Word, Excel, and other software.
• Familiarity with AHG system and IDD standards.

Responsibilities

• Ensure AHG, LLC policies, procedures, best practices, and standards for IDD are followed.
• Make onsite home visits to individuals served.
• Interview and hire direct care staff.
• Supervise direct care staff.
• Review and coordinate individuals' finances.
• Develop, monitor, and track personal outcome measures and goals.
• Document unusual occurrences and report to operations team.
• Review hard copy and electronic files for IDD standards compliance.
• Provide on-site training and staff development as needed.
• Assist with staff scheduling development and coordination.
• Transfer data for monthly reports.
• Coordinate with team to ensure services comply with IDD standards.
• Monitor medication administration and audit MARs.
• Audit medical records and ISP data for compliance.
• Assist with admission records for new individuals.
• Ensure compliance with DHS, IDD, CQL, and PASSE requirements.
• Provide oversight of programming.
• Deliver person-centered services and dignity of choice.
• Complete Provider Reviews during monthly home visits.
• Conduct area team meetings as needed.
• Review site documentation for compliance.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organizational Skills

Collaboration

IDD Population Experience

Decision Making

Computer Literacy

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Description

The Service Coordinator reports to the Manager of Operations, ensuring quality measures by developing and monitoring implementation of quality enhancements and improving communication to enrich the quality of life for the people and families served by AHG. The House Manager will ensure quality enhancement principals by establishing and implementing quality improvement and an effective communications program that assures quality standards are met to ensure people served meet their personal outcome measures. Consistent attendance and ability to travel is a general qualification for this job.

Responsibilities

• Ensure AHG, LLC is following policy & procedures, best practices, and standards for IDD
• Makes onsite home visits to individuals served
• Interview/Hire direct care staff
• Supervision of direct care staff
• Review assist and coordinate individuals' finances.
• Develop/Monitor/Track individuals personal outcome measures and goals
• Document unusual occurrences, report and follow up to operations team members.
• Review hard copy and electronic files to ensure information is in accordance with IDD service standards.
• Training and staff development onsite as needed
• Assist with development and coordination of staff schedules
• Transfer Data to complete monthly reports
• Coordination with team to ensure services are administered according to IDD standards and best practices.
• Monitoring of Medication Administration, audit MAR
• Audits medical records and ISP data for compliance
• Assists and completes Admission records on new individuals
• Ensures AHG maintains compliance with service standards for DHS, IDD, CQL and PASSE regulations or requirements.
• Oversight of programming
• Ensure delivery of person-centered services and dignity of choice
• Complete Provider Reviews during Monthly Home visits.
• Conduct area Team Meetings as needed
• Review all documentation from sites to ensure compliance
• And all Duties as assigned

Qualifications

Education: High School Diploma or GED

• Skills: Demonstrated leadership
• Possess excellent oral and written communications skills, with strong interpersonal skills.
• Organizational skills
• The ability to initiate and maintain successful collaboration with staff.
• 3 year experience with IDD population.
• Knowledge
• Ability to apply sound and mature decisions
• Computer experience: Word, Excel, additional software
• Familiarity with healthcare laws, regulations, AHG system and IDD

Additional Requirements

• Valid driver's license / Acceptable driving record
• Dependable Vehicle and proof of Auto Insurance
• Travel at least 30 % of time and must be flexible
• Pass State required criminal background checks and maltreatment checks