HCBS Home Manager

Heartland Inc; Overland Park (KS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Paid time off

Training & development

Job summary

Heartland Inc in Overland Park, Kansas is seeking a House Manager to oversee daily operations dedicated to providing high-quality support for individuals with intellectual/developmental disabilities. This full-time role entails supervising staff, managing household budgets, ensuring person-centered service plans, and maintaining compliance with safety regulations. Strong organizational and supervisory skills are essential, with preference for candidates experienced in the field. A valid driver's license is required. The position offers competitive salary and benefits including a flexible schedule.

Qualifications

• Experience supporting individuals with intellectual/developmental disabilities (IDD) preferred; supervisory experience strongly preferred.
• Ability to manage schedules, priorities, and documentation effectively.
• Valid driver's license and ability to meet job-related physical requirements.

Responsibilities

• Oversee daily operations ensuring high-quality support for individuals with IDD.
• Supervise Direct Support Professional (DSP) staff and provide coaching and feedback.
• Manage household budget and track spending; maintain documentation as required.

Skills

Supervisory experience

Organizational skills

Coaching and mentoring

Professionalism

Empathy

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Paid time off
• Training & development

Reports To: Quality Assurance Manager / Operations Director (as assigned). Classification: Full-Time, Salaried or Hourly (as assigned); Exempt/Non-Exempt (as assigned).

Position Summary: The House Manager is responsible for overseeing the daily operations of the home while ensuring high‑quality, person‑centered support for individuals with intellectual/developmental disabilities (IDD). This role provides direct leadership to DSP staff, ensures Person‑Centered Service Plans (PCSPs) are implemented, maintains a safe and stable home environment, and serves as a key point of contact for families and internal departments. The House Manager supports a culture of teamwork, patience, empathy, and accountability.

Quality of Care & PCSP Implementation

• Ensure each client’s PCSP is implemented consistently and that support strategies match identified goals and needs.
• Monitor daily supports, documentation, and routines to ensure person‑centered, respectful care.
• Coordinate with clinical/nursing and administrative teams to address health, safety, and service delivery needs.

Team Leadership & Staff Supervision

• Supervise DSP staff through coaching, mentoring, training, and ongoing feedback.
• Teach and reinforce workplace concepts such as teamwork, patience, empathy, and professional communication.
• Conduct regular check‑ins, support performance improvement, and ensure staff follow policies and procedures.
• Address staff issues including absence, tardiness, time card accuracy, and workplace conduct concerns.

Attendance & Documentation Management

• Track and report residential attendance for clients living in the home; ensure records are accurate and timely.
• Ensure daily documentation is completed (including incident reporting when needed) and meets required standards.

Home Operations & Scheduling

• Develop and manage staff schedules to ensure safe coverage and compliance with service requirements.
• Coordinate coverage for call‑offs and emergencies; communicate changes promptly and clearly.
• Oversee household routines, cleanliness, supplies, and basic operational needs.

Budget & Resource Management

• Manage the household budget and track spending; maintain receipts and documentation as required.
• Coordinate purchasing of supplies and ensure resources are used responsibly.

Safety, Compliance & Incident Response

• Ensure compliance with organizational policies and applicable state HCBS service delivery expectations.
• Identify and report concerns related to abuse, neglect, exploitation, and safety risks immediately according to policy.
• Participate in investigations and corrective action planning as required; maintain confidentiality at all times.

Family & Stakeholder Communication

• Serve as a point of contact for parents/guardians and coordinate communication with appropriate departments.
• Communicate updates professionally and with diplomacy; elevate concerns appropriately.

Qualifications

• Experience supporting individuals with IDD preferred; supervisory experience strongly preferred.
• Strong organizational skills and ability to manage schedules, priorities, and documentation.
• Ability to coach and mentor staff while maintaining accountability.
• Demonstrated professionalism, patience, empathy, and discretion with confidential information.
• Valid driver’s license and ability to meet job-related physical requirements as needed.

Other

This job description outlines the general responsibilities of the role and may be modified as operational needs evolve. Other duties as assigned.