IDD Service Coordinator (105)

Helen Farabee Centers; Wichita Falls (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Helen Farabee Centers is seeking a Service Coordinator to support individuals with IDD in accessing medical, social, educational, and other needed services across Archer, Clay, and Wichita Counties. The role involves crisis management, assessments, advocacy, and collaboration with families, providers, and schools.

The position emphasizes travel to homes and schools, with flexible hours and a trauma-informed care approach.

Qualifications

• Must have a bachelor’s or advanced degree in a social, behavioral, or human service field.
• Must have a valid driver’s license and be insurable; may require use of personal vehicle.
• Must pass Center mandated trainings.

Responsibilities

• Provide services to eligible individuals to access medical, social, educational, and other needed services.
• Monitor and evaluate services and supports for individuals on caseload.
• Maintain documentation and service notes.
• Advocate with schools and attend ARD meetings as needed.
• Travel to individuals’ homes, schools, and Day Habilitation sites as required.

Skills

Interpersonal skills

Written communication

Documentation

Customer service

Time management

LIDDA principles

Computer literacy

CARE/TMHP familiarity

Education

Bachelor’s or advanced degree (social/behavioral/human services)

Job description

Under the direction of the Director of IDD Authority Services, the Service Coordinator has the necessary authority to provide services to eligible individuals to gain access to medical, social, educational, and other needed services. Programs to be included for these Service Coordination activities include General Revenue, Texas Home Living Medicaid Waiver, Home and Community Based Services (HCS) Medicaid Waiver, and Community First Choice (CFC) non-waiver. Service Coordination activities are completed for adults and children on the assigned caseload. The IDD Authority Trainer and IDD Authority Team Lead have the authority to provide additional supervisory and monitoring activities for assistance under the Director of IDD Authority Services for this position.

Responsibilities include, but are not limited to:

Activities include crisis prevention and management, screening and assessment, monitoring, consulting and advocacy. The individual in this position should be able to effectively and independently interact with individuals, families, service providers, co-workers, and community resource agencies in a professional manner. The incumbent monitors and evaluates services and supports for individuals enrolled in programs. At least one face-to-face contact with individuals receiving services is required with an additional three collateral contacts (telephone, additional face-to-face contact, guardian, provider Case Manager, school, etc.) per individual assigned to the caseload for a monthly target. Reporting will include progression or lack of progression on identified outcome goals from the individual or Legally Auhtorized Representative’s (LAR’s)/Guardian perception, monitoring service delivery, and reporting service satisfaction from the individual or LAR within the Person Directed Plan at minimum. All services and supports are explored through discovery with the individual and LAR if applicable to determine desires and needs. Discovery is an ongoing process and plans for services and supports should be revised as needs change throughout the plan year. Correspondence is sent to the individual or LAR and provider agency within 10 calendar days from the date of service provided for all documentation. This position advocates with schools in the service area for the assigned caseload and attends Admission, Review, & Dismissal (ARD) meetings as desired by the individual, LAR, and school for the individual receiving special education services.

This position covers Archer, Clay, and Wichita Counties for which travel to individual’s homes, schools, and Day Habilitation sites on caseload is required; however this position does not provide transportation for individuals or conduct direct care provider services.

Work requires, frequent initiative and independent judgement. The job requires extensive travel for community based service provision and flexible hours and schedule. HFC incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position. Reassignment is a condition of employment that may occur at the employer’s discretion. Your work location and hours could change based on program needs.

Qualifications

Education, Training, and Experience

Must have a bachelor’s or advanced degree from an accredited college or university with a major in a social, behavioral, or human service field including, but not limited to, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice.

Must have current driver’s license and be insurable under Center insurance. Position may require use of personal vehicle in performance of job-related duties and proof of PIP insurance. Must pass all Center mandated trainings.

Knowledge, Skills, and Abilities

• Demonstrate interpersonal skills and the ability to communicate effectively orally and in writing.
• Ability to write service notes according to standard, assessments, memos, letters, various complex reports and other documents with acceptable spelling and grammar.
• Ability to relate verbal instructions, communicate in a courteous and effective fashion with co-workers, consumers and families, agencies, and the public.
• Display a customer service orientation; always treating customers and co-workers as equals and partners
• Extensive knowledge of Intellectual Disabilities service delivery system.
• Demonstrate good documentation and organizational skills.
• Must demonstrate the ability to meet deadlines.
• Must possess knowledge of LIDDA principles.
• Skilled in the use of personal and network computers, word processing, database, spreadsheet, and office management software (Microsoft Office), familiarity with CARE, TMHP, SASO, CSIL, and SmartCare a plus.