BDG Sales Support Coordinator

Demant; United States; On-site; USD 54,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, prescription, and/or/

24/7 virtual medical care

Employee Assistance Program

401(k) with company match

Company-paid life insurance

Disability insurance (short/long)

Health Savings Account / Flexible PCAs

Pet Insurance

Commuter accounts

Job summary

Oticon Inc. is seeking a highly organized Sales Support Coordinator to join the Business Development Group. You will streamline operations, support customer relationships, and coordinate internal teams to enable growth across contractual accounts.

Key responsibilities include scheduling, onboarding, answering inquiries, and producing sales reports while collaborating with the Events and Finance teams. Strong CRM and MS Office skills are essential.

Qualifications

• Minimum of three years in a related role.
• Strong written and verbal communication skills.
• High level of discretion and professionalism.

Responsibilities

• Coordinate schedules, travel, and appointments for the sales team.
• Onboard new customers and update progress and compliance.
• Answer customer questions via phone and email; resolve concerns.
• Prepare and distribute sales reports, presentations, and correspondence.
• Assist in meetings and training events with the Events department.
• Develop training materials to support customers’ clinics and staff.
• Maintain BDG materials and information in Salesforce.
• Act as liaison across internal teams to ensure excellent customer experience.

Skills

3+ years exp

Time management

Organizational skills

Communication

Professionalism

Teamwork

Adaptability

Fast-paced

MS Office Proficiency

Salesforce CRM

Tools

Salesforce

MS Office

SharePoint

OneDrive

Excel

PowerPoint

Job description

Overview

As a Sales Support Coordinator, you will be an integral member of the Business Development Group (BDG) team, reporting directly to the Senior Director of Business Development. In this critical support role, you will contribute to the team's success by streamlining operations and ensuring the efficient achievement of strategic objectives

This position collaborates with customers, Business Development Managers, and other internal departments to deliver on Oticon BDG’s unique value proposition, while supporting growth. The Sales Support Coordinator is responsible for executing a range of administrative tasks, engaging directly with customers, and providing critical support to maintain seamless department operations. Collaborating closely with the BDG team, this role plays a pivotal part in delivering an exceptional customer experience, fostering strong relationships, and driving growth within our contractual accounts

Responsibilities

• Manage and coordinate schedules, appointments, and travel arrangements for sales team members
• Onboard new customers and provide ongoing updates regarding progress and compliance to their agreements
• Answer customer questions and resolve concerns via phone calls and email
• Prepare and distribute sales reports, presentations, and correspondence
• Assist in the preparation and organization of meetings and training events, in collaboration with the Events department
• Collaborate with the team on the development of training materials to support customers’ clinics and staff
• Participate in conference calls and webinars to relay information and train customers and colleagues
• Develop and implement an organizational system to standardize BDG materials and resources
• Maintain and update customer lists, sales records and other data
• Point person for internal staff projects and questions related to BDG, serving as a liaison with Partner Setup, Finance, Meeting & Events, Marketing, and Sales to ensure an excellent customer experience
• Manage internal newsletter process, including compilation of content, formatting and design
• Responsible for gathering, basic analysis, and submission of due diligence documents
• Create and implement a system for tracking customer agreements from lead to execution stage
• Responsible for maintaining and updating information in Salesforce in relation to BDG Contracts

Qualifications

• Experience: Minimum of three years in a related role, with preferred experience in the hearing aid industry.
• Time Management: Exceptional ability to manage time effectively and prioritize tasks to meet deadlines.
• Organizational Skills: Strong organizational aptitude with meticulous attention to detail.
• Communication: Outstanding written and verbal communication skills.
• Professionalism: High level of discretion, confidentiality, and professionalism.
• Collaboration and Independence: Proven ability to work both independently and collaboratively within a team environment.
• Adaptability: Strong problem-solving skills and the ability to navigate shifting priorities in a dynamic environment.
• Fast-Paced Environments: Demonstrated success in similar roles within fast-paced settings.
• Technical Proficiency: Advanced proficiency in MS Office applications, including OneDrive, SharePoint, Excel, and PowerPoint.
• CRM Expertise: Familiarity with CRM platforms, such as Salesforce.

What we have to offer:

• Medical, dental, prescription, and vision benefits
• 24/7 virtual medical care
• Employee Assistance Program for you and your family
• 401(k) with company match
• Company-paid life insurance
• Supplemental insurance for yourself, your spouse/partner, and your children
• Short-term and long-term disability insurance
• Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
• Pet Insurance
• Commuter accounts

Oticon Inc. is an Equal Opportunity / Aff… all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

The pay range for this position is expected to be between $54,494 and $60,549 annual; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Company Values

• We Create Trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.

• We are Team Players – We collaborate and network effectively across Demant. We take initiative and help each other to achieve our ambitious goals.

• We Create Innovative Solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.

• We Apply a Can-do attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.