Regional Audiologist

Demant; United States; On-site; USD 91,000 - 101,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Life insurance

Disability insurance

Flexible Spending Accounts (FSA/HSA)

Job summary

Demant is seeking a Regional Audiologist to work closely with Account Managers, Inside Sales and Territory Trainer. You will proactively call customers, provide remote fitting support, and deliver Genie software trainings with CEUs to drive Oticon product adoption.

Responsibilities include outbound outreach, documentation in Salesforce, staff training, and participation in national events. Some travel is required while you build strong, long-term relationships with independent and pediatric

Qualifications

• Experience in hearing health care or dispensing preferred.
• Strong problem-solving, organization and follow-up skills.
• Ability to work in fast-paced environment and as part of a team.

Responsibilities

• Provide outbound telephone support for new and existing accounts with a target of 15 calls/day.
• Offer virtual trainings including CEUs to support Oticon products and Genie software.
• Promote products post training and ensure availability for patient fittings.
• Document activities in Salesforce and communicate with Account Managers and Inside Sales.
• Train new staff on software, accessories, and programming devices.
• Attend team meetings and events; support sales operations with data and follow-up.
• Maintain positive Oticon experience and build long-term customer relationships.
• Travel as needed and manage schedule via CRM daily.

Skills

Outbound calls

Account management

Customer training

CRM usage

Communication skills

Education

AuD or MA preference

Audiology degree

Tools

Genie software

Salesforce

Microsoft Office (Excel/Word/Outlook)

Job description

Overview

The Regional Audiologist works with their Account Managers, Inside Sales, and Territory Trainer focusing on new accounts, declining accounts, new product buyers, accounts that attend seminars, and follow up on account visits to increase market share. The role requires making pro-active outbound telephone calls assisting with fitting, fine-tuning and product selections. They offer virtual software training to provide fitting and product support remotely to their regional customer base.

Responsibilities

• Provides outbound telephone support focusing on new accounts, high level report, return for credit report, new product launch and other sales opportunities in the region with a target of 15 calls/day. The customer base includes independent and pediatric customers.
• Offer virtual trainings that include CEU’s to provide hands on support with Genie software with a target of 2 trainings/day to build confidence with Oticon products and accessories.
• Provide hearing aid promotions post trainings to have products and accessories available to program to ensure comfort with their patient fittings.
• Conducts outbound follow up phone calls with accounts to ensure first fit is a success, basic competencies in dispensing products and accessories to ensure competency for a target talk time of 2 hours/day.
• Train new employees on software, tinnitus, accessories, programming devices, earmolds, etc.
• Communicate with Account Managers and Inside Sales Representative to assure that everyone has the necessary information on the activity of the customers by documenting all phone calls and contacts through Salesforce.
• Attend one on one sessions with the Sales Operations manager twice/month to focus on call recordings, challenges, success, projects, etc.
• Attend monthly team meeting with the Sales Operations group to focus on specific topics such as sales processes, phone skills training, guest speakers from different departments such as Client Systems, Audiology, Production, etc.
• Ensures a positive Oticon experience with every contact to develop long term customer relationships.
• May perform miscellaneous tasks/projects as directed by manager.
• Attend National and Regional events on an as needed basis. Utilize CRM System daily to manage schedule, follow ups, log all sales activities and track daily units.
• Responsible for maintaining and updating contact information in the CRM system.

Qualifications

• Oticon Inc. is an Equal Opportunity / Affiantative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
• Proven ability to problem-solve independently.
• Strong organizational and time management skills with ability to be detail oriented and have excellent follow-up skills.
• Ability to adapt to change and work as a team player and individual contributor in a fast-paced setting.
• Strong knowledge of Microsoft Office applications, high proficiency with Excel, Word, and Outlook
• Strong communication skills both written and verbal, including listening, speech, and telephone voice.
• Experience in the hearing health care field, including dispensing hearing instruments or working in a dispensing or hearing aid manufacturing setting, M.A. or AuD Audiologist preferred.
• Maintain continuing education requirements based on state requirements.
• Some travel required.
• What we have to offer: Medical, dental, prescription, and vision benefits 24/7 virtual medical care Employee Assistance Program for you and your family 401(k) with company match Company-paid life insurance Supplemental insurance for yourself, your spouse/partner, and your children Short-term and long-term disability insurance Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care Pet Insurance Commuter accounts

The pay range for this position is expected to be between $91,260 and $101,400 annual; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Company Values

We Create Trust - We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.

We are Team Players - We collaborate and network effectively across Demant. We take initiative and help each other to achieve our ambitious goals.

We Create Innovative Solutions - We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.

We Apply a Can-do attitude - We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

#IND1