BDC Specialist: Customer Experience & Appointments

L0535 Buick GMC of North Miami; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Vehicle Purchase Discounts

Lithia Learning Center

Job summary

Buick GMC of North Miami is seeking a detail-oriented BDC Administrator to handle inquiries via phone and digital channels, schedule appointments, and maintain follow-up activities. You will document interactions in the CRM and support marketing and retention programs.

The role emphasizes customer service excellence, organized workflow, and the ability to multitask in a fast-paced automotive environment. Previous BDC or dealership experience is a plus.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Professional and positive attitude.
• Basic computer proficiency and phone skills.
• Ability to multitask in a fast-paced environment.
• Previous BDC, customer service, call center, or automotive experience is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, text, and online channels
• Schedule and confirm appointments for the Sales and Service Departments
• Maintain and manage customer follow-up activities
• Build rapport with customers and provide exceptional service
• Accurately document customer interactions in company systems
• Support dealership marketing and customer retention initiatives
• Stay current on dealership products, services, promotions, and pricing

Skills

Customer service

Communication

Organizational skills

Phone skills

Multitasking

Automotive experience (plus)

Education

High school diploma or equivalent

Tools

CRM software

Job description

Buick GMC of North Miami is seeking a detail-oriented BDC Administrator to handle inquiries via phone and digital channels, schedule appointments, and maintain follow-up activities. You will document interactions in the CRM and support marketing and retention programs.

The role emphasizes customer service excellence, organized workflow, and the ability to multitask in a fast-paced automotive environment. Previous BDC or dealership experience is a plus.