BDC Service Specialist

Jim Hudson Ford; Lakeland (SC); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Bonuses

Training

Medical Insurance

Life Insurance $25K

Disability Insurance

401(k) Match

EAP

Assistance Fund

Flexible Scheduling

Corporate Chaplain

Paid Vacation

Paid Holidays

Career Growth

Professional Environment

Job summary

Jim Hudson Ford in South Carolina is hiring a Business Development Service Specialist to respond to internet and phone inquiries, book appointments, and drive dealership profitability through BDC and internet sales campaigns.

Ideal candidates have automotive or customer service experience, are self-motivated, and able to pass pre-employment testing. We offer comprehensive benefits, career growth, and a supportive team environment.

Qualifications

• Automotive experience preferred, but we will train.
• Experience in call centers or customer service is a huge plus!
• Must pass pre-employment testing including background checks, MVR, and drug screen.

Responsibilities

• Respond to Internet and telephone customers’ inquiries to maximize profit potential on BDC/Internet sales.
• Field incoming phone calls generated from internet and traditional advertising.
• Secure and set sales appointments.
• Execute proactive marketing campaigns from the company database.
• Direct customers to product information resources, including online resources.
• Will be on the phone and computer all day.
• Manage inbound calls and high-volume email correspondence with prompt responses.

Skills

Automotive experience

Call center experience

Job description

Description

Jim Hudson Ford is hiring for Business Development Service Specialists. We are looking for motivated and goal-driven candidates who will make an immediate impact and help us to continue to grow. We strive to be the best and are looking for someone with the same mind-set. We value our employees and invest in their success.

Jim Hudson Automotive Group has been family owned and operated, and serving Columbia, since 1980. Mr. Hudson's top priority is, and will always be, customer satisfaction!! Customer satisfaction is the \"goal\" of every department at the dealership. If you feel you can add value to our dealership and have great customer service skills, apply today! We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and community.

We offer:

• Pay based on experience, plus bonuses!
• Training
• Medical, Dental and Vision Insurance
• $25K employer paid life insurance
• Disability Insurance
• 401(k) retirement plan with employer match
• Employee Assistance Program
• Employee Assistance Fund
• Flexible Scheduling
• Corporate Chaplain
• Paid Vacation and Personal Leave
• Paid Holidays
• Career advancement opportunities
• A positive and professional work environment

Responsibilities - BDC Service Specialist:

• Respond to Internet and telephone customers’ inquiries and ensure that the dealership actualizes its maximum profit potential on BDC / Internet sales
• Field incoming phone calls generated from internet and traditional advertising
• Secure and set sales appointments
• Execute pro-active marketing campaigns from the company database
• Direct customers to product information resources, including those available on the Internet
• Will be on the phone and computer all day
• Will be responsible for all inbound phone calls and high volume of e-mail correspondence, checking e-mail frequently and responding to inquiries immediately

Requirements

Qualifications/Requirements - BDC Service Specialist:

• Automotive experience preferred, but we will train
• Experience in call centers or customer service is a huge plus!
• Must be self-motivated and energetic
• Excellent communication skills
• Valid in-state driver's license and acceptable driving record
• Resume must be uploaded for immediate consideration
• Must pass pre-employment testing to include background checks, MVR, and drug screen

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.